Tim Heuer

Detroit, MI

NMLS 1537613

Triple Crown Banker

Tim's Reviews

Jay Senn
very professional and well informed. It was a pleasure to work with Tim and his team. I would recomend working with Tim again
Kathy Massing
COMPLETE nightmare. Team could not meet deadline for anything. Had to cancel movers for a move 1/2 way across the country because they could not meet a deadline given to them many months prior! If he puts Keya Chitty on the case, RUN!!! I submitted things to her 2-3 times before she could even find them in the system. Totally unorganized and has no idea what is going on. AVOID AVOID ...COMPLETE nightmare. Team could not meet deadline for anything. Had to cancel movers for a move 1/2 way across the country because they could not meet a deadline given to them many months prior! If he puts Keya Chitty on the case, RUN!!! I submitted things to her 2-3 times before she could even find them in the system. Totally unorganized and has no idea what is going on. AVOID AVOID AVOID!!!!! All he could say was "I am disappointed in my team." Yeah, that helped when I was vomiting constantly from the stress of dealing with this team.Read MoreRead Less
Tim Heuer
Reply from Tim Heuer:

Dear Kathy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Kathy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Amy Polk
He was very helpful and patient.
Dan Johns
I have nothing but good things to say about Tim. He was with us through every part of the process, even in underwriting. Tim is the reason I’d choose to work with Rocket Mortgage again. He was friendly, helpful, and responded immediately to any questions I had. I’d give him 6 stars if I could.
Tim Shannon
Tim was great to work with, I was totally amazed at how quickly the whole process went. From first contact to close in less than 3 weeks. Truly Rocket speed. I would highly recommend Tim and Rocket Mortgage.
Misty Cutright
Tim has been excellent to work with on our refinancing. He gave us several scenarios to choose from to find the best fit for us. He is quick to answer emails and texts and followed through on my requests quickly and very professionally. If I have to go through a refinance or purchase again, I would want Tim to lead the way for me.
Gary Eaton
He is personal and responsive
Kevin Papaj
Best in the business! So helpful throu the whole proc
Rhonda Wimberley
Tim was very helpful in answering all our questions and taking us thru the loan process. He is very easy to understand and very knowledgeable.
Heather Lynn
Tim is excellent to work with! He is very responsive and very helpful! He went the extra mile to make sure we closed! It took a year for me to find a house and he stuck with me every step of the way!