We began our out-of-state relocation with a prequalification and introduction to Rocket Mortgage through Tim Rice. Tim is a true professional and really knows his stuff, were offered a great rate and closing incentives. We proceeded through our purchase and qualification process with Ryan Ballinger and then Makita Morris whom were both helpful and responsive. We were ready to close with all ...We began our out-of-state relocation with a prequalification and introduction to Rocket Mortgage through Tim Rice. Tim is a true professional and really knows his stuff, were offered a great rate and closing incentives. We proceeded through our purchase and qualification process with Ryan Ballinger and then Makita Morris whom were both helpful and responsive. We were ready to close with all completed documents in hand when disaster struck one week prior to close when our buyer's buyer experienced a financing hiccup. I'm really proud to say Rocket Mortgage was the company that stopped the dominos from falling. They worked with us to readjust our mortgage so we were able to still close on our new home on time. If they wouldn't have stepped up, the sellers of the home we are buying, as well as the sellers of the home they were buying would have been affected. You get the idea- dominos were falling and when I called Tim, he was calm, worked with his management and they spun on a dime and had our closing disclosure to us within 4 business days. Wow! That is service. Not only did we get a great rate and closing incentives, they saved having a whole line of delayed closings. Yes, the dominos stopped falling thanks to Rocket Mortgage. Thank you!Read MoreRead Less
Danielle Reginek
Danielle Reginek
551
I wholeheartedly do not believe I would be a FIRST TIME homeowner if it wasn't for Tim!! He worked with me for over a year to get me to where I am today. My credit needed improvement. He gave me tips on what to do to get my score increased and kept in touch just to check in and see how I was doing on my path of homeownership. It made me feel comfortable, showed that he genuinely cared, and I ...I wholeheartedly do not believe I would be a FIRST TIME homeowner if it wasn't for Tim!! He worked with me for over a year to get me to where I am today. My credit needed improvement. He gave me tips on what to do to get my score increased and kept in touch just to check in and see how I was doing on my path of homeownership. It made me feel comfortable, showed that he genuinely cared, and I trusted that everything would work out with him in my corner.
I am so thankful for the patience he's had with me, such an uneducated person when it comes to buying a home and the "real estate" lingo that is involved. I would call him frequently just to ask, to me, seemed like dumb questions. He never made me feel that way. I had many restless nights over my pre-approval to closing period just thinking about the good, bad, and "what-if's" of this process. (So many what if's...lol) Any bad thought or concern I had, I would voice to Tim. He would always just tell me not to worry and that he would take care of it. He was prompt, respectful, witty, and extremely educated in this field. I admire his professionalism.
I close on my home tomorrow morning. I will own a home tomorrow. Wow. It's an emotional feeling to know that I'm finally at the finish line.
Thank you so much for everything you did to help me in this process Tim. Rocket Mortgage is lucky to have someone like you on their team. Read MoreRead Less
Lucien Blackwell
Lucien Blackwell
551
Tim was very attentive from the onset of dealing with him. He worked tirelessly to ensure my loan was approved. Even when obstacles arose, Tim placed himself in my shoes and escalated things on my behalf. Tim responded to all of my inquiries and returned all calls same day. His customer service set him apart and was one of the reasons I purchased a loan through Rocket Mortgage. I would highly ...Tim was very attentive from the onset of dealing with him. He worked tirelessly to ensure my loan was approved. Even when obstacles arose, Tim placed himself in my shoes and escalated things on my behalf. Tim responded to all of my inquiries and returned all calls same day. His customer service set him apart and was one of the reasons I purchased a loan through Rocket Mortgage. I would highly recommend him to anyone shopping for a loan with Rocket Mortgage.Read MoreRead Less
Kelly Quinones
Kelly Quinones
551
Tim Rice was an outstanding person to work with from the initial phone call to our final conversation and all the calls in between. Tim was knowledgeable, professional, friendly and overall a sweet person to deal with. At first, I was unsure if I was going to use Rocket Mortgage and he understood and never became annoyed or pushy. Always had a positive attitude and his friendly voice is what made...Tim Rice was an outstanding person to work with from the initial phone call to our final conversation and all the calls in between. Tim was knowledgeable, professional, friendly and overall a sweet person to deal with. At first, I was unsure if I was going to use Rocket Mortgage and he understood and never became annoyed or pushy. Always had a positive attitude and his friendly voice is what made me give Rocket Mortgage my business. He would tell me that he would call me at 10am on a specific date and sure enough at 10am my phone was ringing. He went step-by-step with me through the entire process and explained any questions I had. I would recommend Tim to anyone looking for a mortgage lender. Their slogan "Engineered to amaze", was right on target. I was amazed at how easy Tim made the entire process for me. If I could give Tim a bonus, I would. You can tell he doesn't just go to work everyday, he seems to genuinely enjoy his job and his personality shines through. Again, Tim was such a pleasure to work with and I would do it all over again. Thanks again Tim for making my purchase and experience a good one!!Read MoreRead Less
Don Carlson
Don Carlson
551
Tim led us through our mortgage process to a very successful end result. We started the online process with him and he stayed along side us throughout all phases of Rocket Mortgage's easy, but thorough mortgage application. He answered all of our questions and put out fires as we went along. All of the Rocket Mortgage personnel we worked with were very helpful and courteous... making obtaining ...Tim led us through our mortgage process to a very successful end result. We started the online process with him and he stayed along side us throughout all phases of Rocket Mortgage's easy, but thorough mortgage application. He answered all of our questions and put out fires as we went along. All of the Rocket Mortgage personnel we worked with were very helpful and courteous... making obtaining our mortgage a very pleasent experience. Thanks all! Don & Lucy CarlsonRead MoreRead Less
Rick Pollgreen
Rick Pollgreen
551
Tim was great to work with. He communicates well and works hard for his customers. I would recommend him to any and all.
Reba Myers
Reba Myers
551
Tim did an awesome job keeping us informed and updated. He did what he could to help us achieve the quickest closing date possible so the home owners who were wanting to sell wouldn't become impatient waiting for a distant closing date further out. He's very good at retuning calls with haste to answer questions. He made an experience I've heard countless people complain about very pain\hassle ...Tim did an awesome job keeping us informed and updated. He did what he could to help us achieve the quickest closing date possible so the home owners who were wanting to sell wouldn't become impatient waiting for a distant closing date further out. He's very good at retuning calls with haste to answer questions. He made an experience I've heard countless people complain about very pain\hassle free. Read MoreRead Less
Jack Elston
Jack Elston
551
Courteous, knowledgable, friendly and he made my loan happen quickly.
Adam Lynn
Adam Lynn
551
Tim was first rate, efficient and delivered. I would use him again.
Marly Maskill
Marly Maskill
551
Tim communicated every step of the way very clearly and made the entire process easier than I could've imagined. Thanks!
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