Best experience ever, Tom excels in customer service, I could not ask for a better contact, from our first conversation to closing, and in my best interest he provided me with my best loan recommendations. I will always be grateful for his service, thank you for everything!!!
Soraya Nakamura
Soraya Nakamura
551
Tom was great!!! He clarify and helps me with every step of the way. Everything was so easy, I've been though many loans, just to get pre qualify it was so much work!! With Rocket Mortgage, it's like they put a rocket on a roller skates and blast you off with the fastest and with most experience person. Everything is done over the phone app, emails and some phone calls. I could not been happier ...Tom was great!!! He clarify and helps me with every step of the way. Everything was so easy, I've been though many loans, just to get pre qualify it was so much work!! With Rocket Mortgage, it's like they put a rocket on a roller skates and blast you off with the fastest and with most experience person. Everything is done over the phone app, emails and some phone calls. I could not been happier with Tom helping me with my loan!!!Read MoreRead Less
Misty Kuhn
Misty Kuhn
551
Tom was very involved and helped me with every step of my refinance. He looked at the best options available and worked through them with me.
James Bennett
James Bennett
551
Tom was great to work with. Our application became stalled because of the military paperwork being delayed due to the Government shutdown in January 2019. Throughout the next two months that we waited for the military documents Tom was alerting us to processing tasks that needed to be done and what was happening with the loan application, even though we were in a holding pattern. If we should ...Tom was great to work with. Our application became stalled because of the military paperwork being delayed due to the Government shutdown in January 2019. Throughout the next two months that we waited for the military documents Tom was alerting us to processing tasks that needed to be done and what was happening with the loan application, even though we were in a holding pattern. If we should ever need another loan from Rocket Mortgage, we will not only come back to Rocket Mortgage but we will ask for Tom. In the bumps and humps that a mortgage process goes through it is really reassuring to have someone like Tom to guide one through the process.Read MoreRead Less
George Holland
George Holland
541
Tom did a very good job trying to help us with our present loan. He gave us some good advice and we hope to work with him in the near future........Thanks Tom.....George Holland
Sanford Howie II
Sanford Howie II
551
Tom was great! Very responsive and informative during the refinance process. I would definitely work with him again.
Ed Huderski
Ed Huderski
551
Professional service was excellent communicator fully explained options on loan. Structured loan to meet my needs. Very organized in asking questions and kept data gathering to a 35 minute phone call. Fully explained loan process. Was a pleasure to work with. Tom represents the Company well!
551
I really thought Tom was great to work with. He was informative, helpful, efficient, and made the process very easy to get through. I would definitely work with Tom and Rocket Mortgage again!
Binita Donohue
Binita Donohue
551
I am new to Rocket Mortgage and did not have a very clear understanding of the process nor the options that were available to me in order to secure monies for a large renovation project I was doing. Not only did Tom make the process clear, concise and approachable, he took the time to help me explore and talk through several options that I did not even know existed. He quickly got to know me and...I am new to Rocket Mortgage and did not have a very clear understanding of the process nor the options that were available to me in order to secure monies for a large renovation project I was doing. Not only did Tom make the process clear, concise and approachable, he took the time to help me explore and talk through several options that I did not even know existed. He quickly got to know me and my needs, answered every question that I had and fleshed out the process exactly as it unfolded. Knowing what to expect simplified the process. I had absolutely no surprises along the way. He helped me decide on which product to use, helped lock in an amazing rate and even figured out how to lower my monthly payment. Tom was available throughout the process and checked in on me to see how things were going. This was the easiest, smoothest loan process I have ever experienced. I would make a referral to Tom without thinking twice. Excellent service.Read MoreRead Less
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