Tom was prompt, friendly, didn't mind my dog and was very organized. The process of signing the papers took no time at all! Thank you!
Shashah Thomas
Shashah Thomas
551
Answered all of my questions. Delivered on all benchmarks set fourth. Always responsive, great communicator and put me in contact with the best people throughout the process.
Ryan Foreman
Ryan Foreman
551
Very friendly, quick to respond, knowledgeable.
Good N Loving
Good N Loving
551
Best experience ever, Tom excels in customer service, I could not ask for a better contact, from our first conversation to closing, and in my best interest he provided me with my best loan recommendations. I will always be grateful for his service, thank you for everything!!!
Soraya Nakamura
Soraya Nakamura
551
Tom was great!!! He clarify and helps me with every step of the way. Everything was so easy, I've been though many loans, just to get pre qualify it was so much work!! With Rocket Mortgage, it's like they put a rocket on a roller skates and blast you off with the fastest and with most experience person. Everything is done over the phone app, emails and some phone calls. I could not been happier ...Tom was great!!! He clarify and helps me with every step of the way. Everything was so easy, I've been though many loans, just to get pre qualify it was so much work!! With Rocket Mortgage, it's like they put a rocket on a roller skates and blast you off with the fastest and with most experience person. Everything is done over the phone app, emails and some phone calls. I could not been happier with Tom helping me with my loan!!!Read MoreRead Less
Misty Kuhn
Misty Kuhn
551
Tom was very involved and helped me with every step of my refinance. He looked at the best options available and worked through them with me.
James Bennett
James Bennett
551
Tom was great to work with. Our application became stalled because of the military paperwork being delayed due to the Government shutdown in January 2019. Throughout the next two months that we waited for the military documents Tom was alerting us to processing tasks that needed to be done and what was happening with the loan application, even though we were in a holding pattern. If we should ...Tom was great to work with. Our application became stalled because of the military paperwork being delayed due to the Government shutdown in January 2019. Throughout the next two months that we waited for the military documents Tom was alerting us to processing tasks that needed to be done and what was happening with the loan application, even though we were in a holding pattern. If we should ever need another loan from Rocket Mortgage, we will not only come back to Rocket Mortgage but we will ask for Tom. In the bumps and humps that a mortgage process goes through it is really reassuring to have someone like Tom to guide one through the process.Read MoreRead Less
George Holland
George Holland
541
Tom did a very good job trying to help us with our present loan. He gave us some good advice and we hope to work with him in the near future........Thanks Tom.....George Holland
Sanford Howie II
Sanford Howie II
551
Tom was great! Very responsive and informative during the refinance process. I would definitely work with him again.
Ed Huderski
Ed Huderski
551
Professional service was excellent communicator fully explained options on loan. Structured loan to meet my needs. Very organized in asking questions and kept data gathering to a 35 minute phone call. Fully explained loan process. Was a pleasure to work with. Tom represents the Company well!
551
I really thought Tom was great to work with. He was informative, helpful, efficient, and made the process very easy to get through. I would definitely work with Tom and Rocket Mortgage again!
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