Zach Thompson

Detroit, MI

NMLS 1023935

President's Club Banker

Zach's Reviews

Paolo Barone
Zach has been phenomenal helping us getting our mortgage organized. Extremely proactive, competent and reliable!
Patti Duffy Stevens
Zach did a amazing job- was always making sure I knew he was working on something, or waiting for someone elses response- never had to chase him for information.
William Barnes
Zach responded to my home equity refi inquiry on a Sunday afternoon and continued working on my application into the evening. He was professional, personable and assured me that I was talking to a person who had the authority to make decisions on my behalf. He responded to calls and text messages immediately and made the entire process very easy. This is our third experience with Rocket, from back...Zach responded to my home equity refi inquiry on a Sunday afternoon and continued working on my application into the evening. He was professional, personable and assured me that I was talking to a person who had the authority to make decisions on my behalf. He responded to calls and text messages immediately and made the entire process very easy. This is our third experience with Rocket, from back in the days when they were Quicken Loans. We had an initial mortgage, then a refi to a lower rate, and now this home equity refi. We have recommended Rocket to family members and friends. I am such a satisfied customer that I didn't even shop this refi; I just went straight to Rocket again. And in the process got Zach. I am super happy.Read MoreRead Less
Karleen Herbst
Zach was incredible to work with! He was helpful, responsive, and thoughtful. My fiancé and I were naturally anxious as first time home buyers but Zach made the entire process smooth and stress free. We would highly recommend anyone to work with him.
Patti Jean
He did a great job. Responded quickly to my text messages. Very professional.
Lori Seymour
Great Customer Service Zach, I referred my brother in law to you as well. Thank you Lori
Hollie Gauntt
Zach was very professional and though with helping me obtain my loan. Zach made the process very easy and quick process.
Jason Sultini
Zach was Excellent! Very professional
Bill Ponder
My experience with Zach was outstanding! After going through the online process looking at a refi I thought the savings didn’t seem worth it. Next day got a call from him letting me know he’d look at my application facts and thought he could structure the loan to do better. He was very informative, explaining every element and question. He was friendly with a very pleasant demeanor. After he got ...My experience with Zach was outstanding! After going through the online process looking at a refi I thought the savings didn’t seem worth it. Next day got a call from him letting me know he’d look at my application facts and thought he could structure the loan to do better. He was very informative, explaining every element and question. He was friendly with a very pleasant demeanor. After he got it all approved he continued to stay in touch until the next phase began. Then as things were moving along he called just to ensure I was happy. I highly recommend Zach and his outstanding service.Read MoreRead Less
Jill Overton
After thinking about refinancing for a few weeks, I took a deep breath and phoned Rocket Mortgage. Not knowing what was ahead and the degree of complication I would face, I was forwarded to Zach. Immediately, I felt relaxed by his friendliness, positivity, and support. From that initial call on, the process was easy to complete, even for someone lacking computer savvy, like me. Thanks, Zach