Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Lydia Oleson
We worked with Courtney to buy our first house and were so happy with the experience working with her! As first-time home buyers, Courtney was patient with us in answering our many questions and explaining how to do things and why. She was very proactive, reaching out in advance of tasks and keeping us up to date on the process. She was very responsive and helpful at every step. At our closing ...We worked with Courtney to buy our first house and were so happy with the experience working with her! As first-time home buyers, Courtney was patient with us in answering our many questions and explaining how to do things and why. She was very proactive, reaching out in advance of tasks and keeping us up to date on the process. She was very responsive and helpful at every step. At our closing appointment, even the selling agent was raving about how great Courtney was to work with! I would highly recommend her to work with.Read MoreRead Less
Arliene Armstrong
Very professional and followed up with several items to close the loop. Very organized.
Trisha Johnston
UPDATE- before the house closed things got even more complicated and Evan came through yet again. His reassurance and genuine compassion has been unmatched. Evan has excellent , fast and positive communication, and he works miracles when no one else can or will!!!!
Andrea Sleek
Jesse was so great to work with and I truly appreciate the prompt and detailed attention throughout my clients purchase. We were all very happy to have been able to close extra early as well!
Jodi Kavanaugh
We are first-time resale buyers, and Jimmie was incredibly patient and responsive in answering our questions and guiding us through the lending application and approval process. From the start, he connected with us on a personal level and built a caring rapport. Although other Rocket Mortgage team members were involved in the loan origination and closing steps, Jimmie stayed engaged throughout.
We ...We are first-time resale buyers, and Jimmie was incredibly patient and responsive in answering our questions and guiding us through the lending application and approval process. From the start, he connected with us on a personal level and built a caring rapport. Although other Rocket Mortgage team members were involved in the loan origination and closing steps, Jimmie stayed engaged throughout.
We truly appreciate his service in helping us purchase our HGTV dream home and make our Hallmark love story a reality.Read MoreRead Less
Luis P
He is attentive to your needs and is bilingual in Spanish. Bless his heart for all his help.
Joshua U. Klein, MD, FACOG
Matt was a huge help! Thank you so much! Highly recommend and appreciate him!
Sherry Sesler
I worked with Angela as my loan agent during a year-long home search in a new state. Unfortunately, my experience was quite frustrating.
Communication Issues:
While Angela did call monthly to check in, I felt judged rather than supported. She repeatedly called me "picky" and commented that I was looking for "something specific" - which made an already stressful process feel worse.
Lack of ...I worked with Angela as my loan agent during a year-long home search in a new state. Unfortunately, my experience was quite frustrating.
Communication Issues:
While Angela did call monthly to check in, I felt judged rather than supported. She repeatedly called me "picky" and commented that I was looking for "something specific" - which made an already stressful process feel worse.
Lack of Transparency:
When I had questions about interest rates, Angela would only provide vague hypotheticals instead of clear answers. Most concerning was her refusal to provide a loan estimate until after I committed to using Rocket Mortgage, which made it impossible to shop around or make an informed decision.
Bait-and-Switch with Credits:
I was promised a 1.25% closing cost credit for using their recommended realtor. However, when it came time to lock the loan, this mysteriously dropped to 0.75%. When I questioned where my credit was applied, Angela insisted it was "already included" but couldn't (or wouldn't) show me where on the loan estimate or explain how much it reduced my costs - only that they would have been "much higher" without it.
Pressure Tactics:
Despite clearly stating I didn't want to purchase points to buy down my rate, Angela continued to quote this option anyway, dismissing my concerns by saying it was "just a small amount."
Silver Lining:
When Angela went out of town, another loan officer, Greg, stepped in and was absolutely wonderful. He quickly verified that the credit had NOT been applied as Angela claimed, and actually got me the full 1% credit I deserved.
I cannot recommend working with Angela. The lack of transparency, dismissive attitude, and apparent misrepresentation of credits made this process far more stressful than necessary. I'm grateful the backup loan officer rescued my closing.Read MoreRead Less
April Johnson
Great job, he walked with me through everything, and believe me l needed his guidance. Everyone there did too
Shay Benji
Matt has been amazing during the home buying experience. Would definitely recommend!