Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Rocio Duarte
Me ayudo en todo y muy amable!!
Timothy-Kathleen Tracy
Thomas was excellent. Keep me informed and was very accommodating. This was an excellent experience.
Audrey Bellows
Amy is your hometown banker - absolutely ANYWHERE! She's licensed in multiple states and her communication makes her seem right next door. If you want a professional who will walk by your side throughout the real estate purchase process, look no further than Amy Webb.
Brian Paul
I give Matt my highest recommendation. He is a true professional. Communication was prompt and clear. He was able to provide an amazing experience for my wife & I
Jennifer Jones
ryan was super helpful with my refi! thanks ryan for ev
Gary Brietzman
Daniela was a very helpful in our effort to secure a mortgage, she was there every step of the way. My wife and I highly recommend her.
J David Prologo
Poppi was fantastic! Super responsive, competent, pleasant, and patient. I will miss her!
Larry Thornton
Not very happy with his service at all. He was hard to get hold off. Calls were directed to other people who were never able to help us. Sometimes they got him to call back, frequently it was the next day. He asked us to email him documents on our “To Do List” and he would never upload them. So we couldn’t look at the list see what we needed to do. The day before the closing he added things ...Not very happy with his service at all. He was hard to get hold off. Calls were directed to other people who were never able to help us. Sometimes they got him to call back, frequently it was the next day. He asked us to email him documents on our “To Do List” and he would never upload them. So we couldn’t look at the list see what we needed to do. The day before the closing he added things to our list that frankly took days to do. The day of the closing he called and said we were still going to close that day and said he would call back in ten minutes. He never called back and we didn’t close. So we had to close the next week. This delay costs us hundreds because we were living in a hotel. The closing was scheduled for 3pm the next Monday, we never saw a final statement until we got it from the title company at 11am. It was $10,000 more that we expected for previous statements and had planned for. We tried to find out why but couldn’t get in touch with Aanand. Someone else with Rocket found out that our down payment was increased $10000 without notifying us. That left us scrambling trying to get the funding to the title company which we were unable to do that day.
All in all it was a bad experience. This is our 6th mortgage with Quicken/Rocket and I will look elsewhere next time.Read MoreRead Less
Aanand Mody
Reply from Aanand Mody:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Quicken Loans, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Quicken Loans, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Aaron Saddler
Jordan was very helpful in guiding my fiancée’ and I through our first home buying process. His availability at any time or day eased our nerves throughout the whole process. Definitely recommend him!
Mark Dansby
Patrick was excellent to work with. The loan process was smooth and he did an excellent job explaining everything clearly. We would definitely recommend his services and Rocket Mortgage.