Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Charlene Moreno
Bridgett was wonderful to work with. She walked us through the whole process step by step up until closing. I can’t thank her enough. We will be contacting her for our next home purchase.
Samantha Brown
If I could give more than 5 stars I most definitely would. My experience with Leah just so happened to be my first time buying a house. She took the reins on every hurdle we hit, kept me updated from start to close, and somehow has a way to make you feel so comfortable during such a stressful situation. Leah and I formed such an amazing friendship and got to know so much about each other during my...If I could give more than 5 stars I most definitely would. My experience with Leah just so happened to be my first time buying a house. She took the reins on every hurdle we hit, kept me updated from start to close, and somehow has a way to make you feel so comfortable during such a stressful situation. Leah and I formed such an amazing friendship and got to know so much about each other during my home buying process that when my brother and sister-in-law were looking for a house I did not hesitate on sending them Leah’s way. Leah is always just one call or text away with the answer to your question. She reassures you and never makes you feel like you are bothering her. Her customer service is top tier. When I was transferred to underwriting, I was assigned a loan care specialist who was kind of the opposite of Leah two weeks go by and I don’t hear anything about where my loan is sitting, no updates, no emails so I emailed my loan care specialist to ask where we were with the process and I was told that we were waiting on the county I live in to convert the property from personal property to real estate (which if my loan care specialist and the closing agency had communicated with Leah and myself that would have been taken care of 2 weeks prior). I then was told that they were not going to covert it to real estate so I was made out to feel as if they were giving up on me so I texted Leah. As soon as she got my message at noon time she texted me back with updates as to who she was contacting and the information she needed. By 5:45 the same day Leah had everything figured out and they agreed to convert the property to Real Estate. When she called me with the news emotions were high on both ends. She truly fought for my family as if we were her own. If you are looking for someone who is truly going to fight for you Leah is the one for you!Read MoreRead Less
Ally Golden
Would not recommend if doing this process again. In and out of the office causing over a month delay in our closing process, which almost led us to losing the home we had an offer on( which would have cost us thousands $$). Thankfully we were transferred to someone else and they helped resolve the problem.
Frank Berardi
Reply from Frank Berardi:

Dear Ally ,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is ...Dear Ally ,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Orlando Rondon
Telia is an exceptional loan banker. I wouldn't be suprised is she is the best one in this company. I totally recommend her for being helped during the loan processing
Lorena Montoya
Jessa was excellent & efficient. I hope to be able to work with her again in the future.
Jamie Barton
Anthony was so helpful from beginning to end. He helped me decide which path to take, was extremely helpful throughout the application process and stayed in touch through closing day. As a result of his help I was done so much faster than I expected.
Serena Partin
She answered all my questions in a timely manner and was extremely helpful!
Patrick Lehmann
Alyson is always on top of what has been done and needs to be done in progressing my loan. She is a good communicator, friendly and professional. My experience was very smooth working with Alyson and Rocket Mortgage.
Kent Berry
Grant is knowledgeable, generous with his time, and easy to talk to. Multiple instances he took the time to explain things to me that weren't even technically his job to explain, fantastic guy. I of course hope I don't need to buy another house anytime soon, but if I do Grant will be the one I call!
Tiffany Barcham
Dustin is a phenomenal triple crown banker! He is one of the best I have came across and this is coming from a mortgage banker myself. I truly appreciate Dustin and team for going above and beyond to make my american dream a reality. Thanks again Dustin for your hard work, dedication to your craft, and genuine care for your clients! RKT to the moon!!!