Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Andrew Novak
Merribeth is amazing! She made the process easy on both of the loans she’s worked with me on so far. Thank you!
Patty Thomas
Shout out to Christina for walking us through this home loan process. She was always professional and kind. Highly recommend her!
Terry Baldwin
Leah was a great help in every aspect of my current loan and ones I was trying to get earlier for investments. Leah was always positive and very helpful to figure out my best path for my new home. Leah and Rocket were outstanding to me. Nothing here but good things to say about Leah. Will deal with her for all my loan needs.
Max Burgdoerfer
Our experience throughout the loan processing was an excellent. Jose addressed all of our concerns with confident answers and made us feel comfortable making choices. His ability to forecast upcoming requirements needed from us was always super helpful. He outlined the entire process and even helped us manage some of our emotions that come with such a big endeavor. Jose is clearly a seasoned ...Our experience throughout the loan processing was an excellent. Jose addressed all of our concerns with confident answers and made us feel comfortable making choices. His ability to forecast upcoming requirements needed from us was always super helpful. He outlined the entire process and even helped us manage some of our emotions that come with such a big endeavor. Jose is clearly a seasoned professional that made this experience seem seamless. Thanks Jose!Read MoreRead Less
Seth Gordon
Great service! Very knowledgeable and helped me get to my target credit score quickly!
Kristie Griffith
I was hesitant to use Rocket again since I had a frustrating experience before. Branden provided excellent customer service and guided us through the whole process. I am glad we decided to go with Rocket again. Thank you, Branden!
damaks05
Roberto is the man!! Helped me and my family purchase our first home. He made an impossible situation for me become possible, I highly recommend him.
Jerry W
At first, Matthew was enthusiastic, but every time I provided a document per his request or in the dashboard, he asked for another. Concurrently, my wife was engaged with the banker who helped us with others loans. Our loan was approved, we submitted an offer on the house, done. I notified Matthew we didn’t need him or RocketMortgage and he became pushy and rude. Rather than simply say ...At first, Matthew was enthusiastic, but every time I provided a document per his request or in the dashboard, he asked for another. Concurrently, my wife was engaged with the banker who helped us with others loans. Our loan was approved, we submitted an offer on the house, done. I notified Matthew we didn’t need him or RocketMortgage and he became pushy and rude. Rather than simply say congratulations and suggesting maybe we work together in the future, he demanded I tell him the terms of the loan continue to shop around. Work on your customer service, Matthew and do better. I will not work with him or Rocket again.Read MoreRead Less
Matthew Sulaka
Reply from Matthew Sulaka:

Hello, Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at...Hello, Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

Marcus Hutchison
Sarah was great to work with during our home buying process. I highly recommend her!
mds29902
Andre was patient and walked me through the process of becoming a first time home buyer. He definitely made this process stress free for me. I appreciate how attentive he and the rest of the Rocket Mortgage team have been before and now after my closing.