Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Mary Abondolo
Bridgett was a pleasure to work with. She is very professional and knowledgeable.
Faith Victoria
Eli was amazing throughout the whole process. As a first-time homebuyer I had many questions and Eli took he time to answer each and everyone. Which is so appreciated!! Highly recommend!
Ashley Freeman
Sheree was great at what she does! Thank you so much for your help!
Angela Meeks
Levy is amazing. He worked around the clock to get me into my home. Whenever I had a question he had an answer. Levy treated me like more than just a dollar sign, he treated me like family. I am forever indebted and will come to him for all my future home buying needs.
Luis Guillen
Dorian is very knowledgeable and has helped me out so much I highly recommend him very reasonable! Would definitely work with him again !
Mitchell Jacques
Ellie is the best in the business! She made my first time buying a house extremely easy. Ellie took her time explaining everything which made the process super painless. Also was very knowledgeable about grants and discounts to make sure I got the best deal possible.10/10 would recommend.
Rob Tovo
Zach started off great! Linked up with him on a Thursday, make us a great offer... got all the paperwork into him by Friday. He told me he would call and get things finished on Saturday. So far so good. Saturday comes... no call... he informs me that he has to go to pick up someone from the airport and will call later... I'm spending a few hundred thousand dollars but it is what it is... ...Zach started off great! Linked up with him on a Thursday, make us a great offer... got all the paperwork into him by Friday. He told me he would call and get things finished on Saturday. So far so good. Saturday comes... no call... he informs me that he has to go to pick up someone from the airport and will call later... I'm spending a few hundred thousand dollars but it is what it is... well.. call never comes. Doesn't come Sunday either.. informs me Monday that he's taking a Vacation now and won't be able to handle things so he's gonna pass me off onto someone else to handle his stuff in the meantime.

To top it off, after its all said and done and I actually need to borrow LESS money as I was able to negotiate a better price.. but he then tries to add THOUSANDS of dollars more to the process before giving me what he said I was pre-qualified for.

WHAT A JOKE!Read MoreRead Less
Zachary Fletcher
Reply from Zachary Fletcher:

Dear Robert,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. I take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. It is my priority to meet your loan goals and to help my ...Dear Robert,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. I take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. It is my priority to meet your loan goals and to help my clients achieve financial stability by providing the best offer I can. Please know I will be available if given the opportunity to work with you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jeanne Thompson
Richard was knowledgeable about the process and along with his expert guidance we were able to complete the process. His genuine sincerity to assist a first time buyer was outstanding. He took time, answered questions, thoroughly explained the steps and what to expect for the next steps made the experience exceptional.
Frank Andersen
Jan and I are very happy to have worked with Dorian on the mortgage for our second home. Dorian is knowledgeable, personable and stays on top of things. We really appreciated being kept in the loop throughout the process.
Jodi Gray
Kevin is excellent! He is very informative and personable! We are first time home buyers and he spent an hour and a half on the phone with us on Father’s Day to make sure that we understood the process and our needs were met. We highly recommend him! Thanks again Kevin!