Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Gerard J
My mortgage seemed to move at an impossible speed. I finished all the requested documents as soon as I could and I still never found myself waiting on Rocket, Samantha or any of the staff. There was a prolonged "validating insurance coverage" stage that I never got any ganularity on despite reaching out to both Rocket and the insurance company but it completed in due course without any ...My mortgage seemed to move at an impossible speed. I finished all the requested documents as soon as I could and I still never found myself waiting on Rocket, Samantha or any of the staff. There was a prolonged "validating insurance coverage" stage that I never got any ganularity on despite reaching out to both Rocket and the insurance company but it completed in due course without any intervention.
Rocket had me pre-approved and well into the process before the other two companies I'd reached out to had even responded to my initial requestRead MoreRead Less
Mr. Helpful
Christhyna talked with me for 3 hours and was extremely professional and helpful! I could not have gotten a better Loan Officer to help me out. I left our conversation with more knowledge than I would have ever expected. Thank you so much for your time and efforts!! You’re the best!!
Ashley Endriss
Michelle has been super responsive and helpful throughout this process. She is clearly very knowledgeable about the steps required and patiently answered all of my questions to help me develop a plan to improve my score and reach a better PMI on my mortgage. I’m grateful that she was so efficient, responsive, and than the recommended advice helped me to meet this goal.
Anna Shirin
Lawrence was very helpful in increasing my husbands credit score in a short amount of time, that were realistic. He answered all of our questions in a timely manner.
Barbara Kervin
Alex was terrific to deal with. He made it easy to do business with Rocket Mortgage. I have 30+ years in finance, investments and insurance and he answered all out questions quickly and thoroughly.
Thank you Alex!!
Esco Bar
Deidre was immaculate from start to finish.
She made you feel comfortable communicating with her over the phone, goes through every detail, making sure you understand. I would recommend everyone to work with Deidre.
Audra Schlehlein
Daniela was very responsive, personable, and happy to answer any questions we had. She got worked up when we got worked up, she laughed when we laughed, she was on the roller coaster with us! Appreciated all of her help!
Andy Lambert
Micheal was extremely helpful during the entire process of refinancing my property. Great communication skills. Very responsive. Facilitated my smoothest refi and closing to date.
Danielle Jones
Jamie was being amazing! He worked so diligently with us through the whole process of getting our mortgage and buying a house. I would recommend him to everyone and anyone. An great person, easy to work with and he’s committed to helping!
Colby Dayton
Zero stars is not an option.... Joseph performed a hard inquiry on my credit without my authorization. For months, he assured me he was handling the issue, only to later admit that I needed to request its removal myself—before finally conceding that it was actually his responsibility. Even then, he claimed he was having it removed, yet Rocket Mortgage had no record of him taking any action.

...Zero stars is not an option.... Joseph performed a hard inquiry on my credit without my authorization. For months, he assured me he was handling the issue, only to later admit that I needed to request its removal myself—before finally conceding that it was actually his responsibility. Even then, he claimed he was having it removed, yet Rocket Mortgage had no record of him taking any action.

Unlike Joseph’s unethical behavior and blatant dishonesty, Rocket Mortgage’s resolution team acted promptly and professionally to address the situation.Read MoreRead Less
Joseph Farraj
Reply from Joseph Farraj:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned.Read MoreRead Less