Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Audra Schlehlein
Daniela was very responsive, personable, and happy to answer any questions we had. She got worked up when we got worked up, she laughed when we laughed, she was on the roller coaster with us! Appreciated all of her help!
Andy Lambert
Micheal was extremely helpful during the entire process of refinancing my property. Great communication skills. Very responsive. Facilitated my smoothest refi and closing to date.
Danielle Jones
Jamie was being amazing! He worked so diligently with us through the whole process of getting our mortgage and buying a house. I would recommend him to everyone and anyone. An great person, easy to work with and he’s committed to helping!
Colby Dayton
Zero stars is not an option.... Joseph performed a hard inquiry on my credit without my authorization. For months, he assured me he was handling the issue, only to later admit that I needed to request its removal myself—before finally conceding that it was actually his responsibility. Even then, he claimed he was having it removed, yet Rocket Mortgage had no record of him taking any action.

...Zero stars is not an option.... Joseph performed a hard inquiry on my credit without my authorization. For months, he assured me he was handling the issue, only to later admit that I needed to request its removal myself—before finally conceding that it was actually his responsibility. Even then, he claimed he was having it removed, yet Rocket Mortgage had no record of him taking any action.

Unlike Joseph’s unethical behavior and blatant dishonesty, Rocket Mortgage’s resolution team acted promptly and professionally to address the situation.Read MoreRead Less
Joseph Farraj
Reply from Joseph Farraj:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned.Read MoreRead Less

Lisa Maltbie
Enrico was a pleasure to work with. He always responded quickly to my many questions and made the process quick and easy. I would definitely recommend both Enrico and Rocket Mortgage.
Douglas Arthur
With Oliver's expert guidance, my Home Equity Loan just closed and I am quite happy with the results. Besides Oliver, everyone I dealt with at Rocket Mortgage was knowledgeable, empathetic and efficient in guiding me through the various aspects of the Loan process.
I would highly recommend Oliver and his team for any mortgage-related transaction.
Joseph Infiesta
Working with Troy was the smoothest experience to date for me and this is my 4th home purchase. Troy's communication, suggestions, and opinions were an immeasurable help in our buying process. Could not recommend him enough. Will come back to Troy for sure for the next purchase or refinance! Many thanks!
Tyler Collison
If I could give Jake more than 5 stars I would absolutely do it. Jake was outstanding being incredibly knowledgeable answering any questions I could come up with. And if I didn’t understand something quite right he has the ability to take his time and explain it,if you had to ask me he had to been doing this job for thirty years. I will 110% be recommending everyone that’s looking for a house, to...If I could give Jake more than 5 stars I would absolutely do it. Jake was outstanding being incredibly knowledgeable answering any questions I could come up with. And if I didn’t understand something quite right he has the ability to take his time and explain it,if you had to ask me he had to been doing this job for thirty years. I will 110% be recommending everyone that’s looking for a house, to use Jake to help with smooth processRead MoreRead Less
Swapna Ramineni
Alex and his team was wonderful made the whole process so easy
Thank u guys
Lilly
I highly recommend using Malack she is so helpful and kind. She take's her time to review all your information and then helps you with step by step instructions on how to fix any issues you may have.