Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Jessica Kutsyshina
I had the pleasure of working with Tyler on a previous transaction, and he quickly became one of my go to loan officers for any future transactions. He was super responsive and ensured that everything went smoothly, even when we hit a few bumps along the way! I would highly recommend Tyler for anyone looking for someone who is extremely knowledgeable and passionate about their job.
Jeremy Jessup
Per my review on company performance... Without Issabella on your team you would have lost my business. She saved the day numerous times and needs to be promoted accordingly. Thanks Issabella!
Shashank
Al has been a great partner in my journey of buying a new home. We were in a “not simple” transaction but Al was lock in step with us all the way facilitating at every step and resolving issues right away. I would recommend Al to everyone I know who is looking to buy a home. Thanks Al, for your sincere efforts.
STEVE CAPOTOSTI
Blake was very helpful throughout the entire process. He was always available when I needed him for info or guidance. He also showed great empathy when I talked to him about the recent passing of my Mom and why I was looking into the refinancing option. He didn't just gloss over that fact and go on with just business.
Blake is a real asset to Rocket Mortgage!!!!
Thanks again Blake!!!!
Nick Hough
Having Christian as my mortgage banker was a truly wonderful experience. He was extremely helpful and knowledgeable and helped me through every part of the process even answered questions and helped in the evenings and on the weekends.
Angela Pina
Sal made my experience at Rocket Mortgage wonderful! I had absolutely no idea what I was doing and everytime we ran into another issue, he was there helping me. I would never go to anyone else to purchase another home. Which I hope I don't have to do. I would rate 10 stars if I could! Thanks Sal! You're the man!
Dustin Amanda Hasch
Ya know I see all these great reviews about Jeff but I don’t feel like I got a very good experience with Jeff. He never answered my questions and in the rare occasion he did it was after being asked a few times and after several days of asking. I feel like if he needed something they I was expected to respond immediately and when I asked him something he just didn’t respond. We closed our house ...Ya know I see all these great reviews about Jeff but I don’t feel like I got a very good experience with Jeff. He never answered my questions and in the rare occasion he did it was after being asked a few times and after several days of asking. I feel like if he needed something they I was expected to respond immediately and when I asked him something he just didn’t respond. We closed our house last week and I still have questions left unanswered. I even had to report him to his supervisor multiple times for jeff not responding for days on end and trying to get me to do things unethically with the home buying process. But I guess in the end he did just enough because I closed on my house. I’d give him a 3/5Read MoreRead Less
Jeff Sherry
Reply from Jeff Sherry:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through your process. I understand that you spoke with our Client Relations Senior Research team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Katie Troccoli
Aaron was great to work with. Let’s do it again!
Sam Bales
Quicken/Rocket make the process so easy. They have great team members that make it such a breeze. Tim and team did phenomenal. Thanks
John Falls
I cannot begin to tell you how amazing Rima is. She helped me through a difficult time and reassured me every thing would be ok and it turned out that way.
My loan was handled so efficiently and while I still worried, Rima made sure I took a few breaths and relaxed. It is difficult to reassure a type A person. Rocket is so lucky to have her.
John F.