Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Rebekka Hildebran
Terrible experience. Was pre qualified after being asked all the questions required and then got a call over 24 hours later with information that was left out of the initial conversation. Jeff was not helpful nor able to offer any suggestions. The issue was directly related to his incompetence and left us stuck in a bad situation. Would not recommend and will be looking elsewhere for our loans in ...Terrible experience. Was pre qualified after being asked all the questions required and then got a call over 24 hours later with information that was left out of the initial conversation. Jeff was not helpful nor able to offer any suggestions. The issue was directly related to his incompetence and left us stuck in a bad situation. Would not recommend and will be looking elsewhere for our loans in the future.Read MoreRead Less
Jeff Kawasaki
Reply from Jeff Kawasaki:

Dear Rebekka,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if ...Dear Rebekka,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Tosha Martin
He was awesome.He always answered and returned my call. He was so polite and explained to me everything in fetail
LeighAnne Swindler
Daniela is amazing! She put up with my constant calls and questions and always was so friendly, professional and honest with us throughout the whole process. We had never gone through this process before and she always took the time to explain everything in a way we could understand. 10/10 recommend!
Kari Hallinan
Daniela is amazing! She was responsive, friendly, and thorough. I felt I was in good hands every step of the way.
Nancy Daniel
Jason worked through some difficult things for me and came through with the knowledge needed. I would not hesitate to recommend Jason for excellent customer care and resolve!
Mir Ali
Chris made my refinance experience very stress-free and seamless. He explained the mortgage terms very clearly and gave me a thorough breakdown of the numbers with different scenarios with the best option to pick. The closing was really quick! I would highly recommend his services.
Linda Organ
Tony was awesome to work with, so helpful and really came through for me in record time! Highly recommend his services!
Mi Wildwood
Bridgett was knowledgeable and enthusiastic. She made the process much less stressful by being a candid, patient, and reliable touchstone.
Justin Bannister
Hailee is incredible. Super responsive, always upbeat, a great partner in the process. Thank you!
Lauren Benway
KARI WAS AMAZING!! Extremely knowledgeable and walked me through the process of applying for a home loan. I’m very happy to see bright minds like his in this industry. Highly recommend.