Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Lenus Gottschall
Roni was great to work with while we bought our house. He was knowledgeable and professional throughout. He explained to me the information they needed when I didn't understand and reached out to the realtor for information they needed from him instead of me having to get it. He overcame our time difference by making himself available at all hours (i was working in Hawaii at the time). He even ...Roni was great to work with while we bought our house. He was knowledgeable and professional throughout. He explained to me the information they needed when I didn't understand and reached out to the realtor for information they needed from him instead of me having to get it. He overcame our time difference by making himself available at all hours (i was working in Hawaii at the time). He even would listen to me talk when I was scared of such a large loan and explained my options. Thank you Roni.Read MoreRead Less
David Lucero
I was promised a discount up to 10k, if I used a Rocket Mortgage partner real estate agent. That then was reduced to 3k, shortly before closing because of a "mistake". Then the 3k discount was not reflected in the final closing costs. I complained but was given some ridiculous excuse that it was included in my rate lock but even though it is not reflected in any of my paperwork.

I have never felt...I was promised a discount up to 10k, if I used a Rocket Mortgage partner real estate agent. That then was reduced to 3k, shortly before closing because of a "mistake". Then the 3k discount was not reflected in the final closing costs. I complained but was given some ridiculous excuse that it was included in my rate lock but even though it is not reflected in any of my paperwork.

I have never felt so deceived or cheated. I could never get a clear answer from Rodrigo and most times he wouldn't return my calls. Total bait and switch.Read MoreRead Less
Rodrigo Fabian
Reply from Rodrigo Fabian:

Dear David,

Thank you for taking the time to leave a review. I wanted to respond to your review first, by expressing my regret if there was any opportunity where I could have provided better expectations for you throughout your loan process, and secondly if there was any opportunity where I could have made myself more available for you. At Rocket Mortgage we take great pride in delivering high ...Dear David,

Thank you for taking the time to leave a review. I wanted to respond to your review first, by expressing my regret if there was any opportunity where I could have provided better expectations for you throughout your loan process, and secondly if there was any opportunity where I could have made myself more available for you. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. We value every client and strive to provide the best experience possible. I would never intend to leave any of my clients feeling this way. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Megan Propps-Boy
From day one Anthony was patient, knowledgeable and very kind. And we were really, really new to this. Thank you, Anthony!!
Jessica Kitsos
Although we weren’t able to make it to closing with our clients, I truly enjoyed working with Jordan throughout the process. He was always easy to reach, communicative, and willing to find solutions to try and make things work. His professionalism and dedication were evident every step of the way, and I would be happy to work with him again in the future!
Nate Musselman
Jordan is amazing, thank you!
QRob55
I had the privilege of working with Jordan Cutuli during my home-buying journey, and I cannot recommend him enough. He made the entire process seamless and stress-free. He was not only incredibly knowledgeable but also took the time to break down complex information in a way that was easy to understand.

His efficiency and professionalism were outstanding, and he always kept me informed at every ...I had the privilege of working with Jordan Cutuli during my home-buying journey, and I cannot recommend him enough. He made the entire process seamless and stress-free. He was not only incredibly knowledgeable but also took the time to break down complex information in a way that was easy to understand.

His efficiency and professionalism were outstanding, and he always kept me informed at every step. What truly stood out to me was his genuine care and support during moments when I felt anxious or overwhelmed. Jordan's calming presence and reassurance made all the difference, and I felt confident knowing he had my best interests at heart.

Above all, Jordan is approachable, personable, and truly goes above and beyond to ensure a smooth experience. If you're in need of a home loan expert, look no further – Jordan is the best in the business!Read MoreRead Less
Steve Martinez
Roberto was amazing. Extremely polite and was there for me every step of the way.
Paige and Joey Kelleher
John was great at explaining everything thoroughly and with patience while assisting us in getting our score up. Couldn’t recommend him more.
Ana Guerrero
We had a Great Experience working with Joseph he was very friendly, helpful & maintained great communication during our process. Helped answer all of our questions & worked with us to meet our goal. My Husband & I are very grateful due to his hard work & commitment, for going above & beyond we were able to get our offer accepted & get the home of our dreams!
Jaron Wright
Jared was very helpful and responsive. Closing with him was a breeze