Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Bryan Rothrock
Not really satisfied. Not so much with Leah, but more so with Rocket Mortgage. First of all, they are like one of the only lenders I have heard of that does not offer down payment assistance. Second, our mortgage is $1,400, which I feel is a bit much. Third I understand that they need to track my money but they literally needed an account statement for EVERY, SINGLE, PENNY that I have ever spent. ...Not really satisfied. Not so much with Leah, but more so with Rocket Mortgage. First of all, they are like one of the only lenders I have heard of that does not offer down payment assistance. Second, our mortgage is $1,400, which I feel is a bit much. Third I understand that they need to track my money but they literally needed an account statement for EVERY, SINGLE, PENNY that I have ever spent. I had some money wrapped up in crypto. And I just kind of felt like it was unnecessary all of the documentation they needed from that. Even after I had given them all that I could give they were still asking from more. And it became quite burdensome. Lastly my wife and I were told for a number of weeks that are closing costs would be a certain number. We weren't told that number would change. Until about a week before closing went it went up almost $1,000. Overall just not very satisfiedRead MoreRead Less
Leah Lynch
Reply from Leah Lynch:

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the documentation needed and closing cost. I would never intend to leave any of my clients feeling this way I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. ...Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the documentation needed and closing cost. I would never intend to leave any of my clients feeling this way I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I understand that you spoke with our Client Relations team regarding the concerns mentioned. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less

mmunga ramazani
Thank you so much for the help me and my family we love you my brother
Meaghan Kelley
Lynda has been just so helpful giving me tips and guidance on receiving a loan. Now I know my next steps. Lynda very trustworthy and makes you feel comfortable.
Patricia Mills
Jake did a great job communicating with us every step of the mortage process. He made the experience as smooth as possible and I have refered him to others.
Michael Ryan
Wonderful to work with. Responsive, responsible, knowledgeable, fast, and *reliable*. Would work with him in a minute.

Best thing about the Rocket experience. He is 5+ stars.

Let's not talk about the rest here.
Mario Duncan
Jeff was great to work with and provided great customer service every step of the way.
Ashley Kammerer
Micheal was very pleasant to work with on my home purchase. Very responsive, fun, patient, and made me feel like i was working with a friend rather than a company, assisted me in solving any and every issue that was tossed in my path. I would highly recommend Micheal for anyone looking to work with rocket, and hopefully I get the pleasure of working with him in any future financing I may have ...Micheal was very pleasant to work with on my home purchase. Very responsive, fun, patient, and made me feel like i was working with a friend rather than a company, assisted me in solving any and every issue that was tossed in my path. I would highly recommend Micheal for anyone looking to work with rocket, and hopefully I get the pleasure of working with him in any future financing I may have through rocket mortgage! Job well done to this man!Read MoreRead Less
Melanie Chalupnik
Bruce was very professional. He was a good communicator and got the different parts of our loan done in a very timely manner. We had a quick closing date, intertwined with the holidays, and Bruce still managed to get everything done on time. He was responsive to our questions and met all of our needs and requirements. We think highly of his work and he is outstanding at his position!
Heather Jeche
Eric is the best! He is very knowledgeable and friendly, and was super patient with me! He actually listened to me (a rare trait these days) and explained everything so I fully understood exactly what he was talking about. He guided me step-by-step through every phase. I can't say enough about him and would highly recommend him.
Bink Feldkamp
Very responsive and knowledgeable. Worked with Skyler in the past and he is also very efficient and covers multiple options well for each time I have either refinanced or established a new mortgage.