Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Jason Pham
Mike is actually pretty darn amazing! As a first time home owner, I thoroughly enjoyed my experience with Mike as he made sure I was informed and aware of all the steps of buying my home. Mike reassured me to not hesitate to ask any questions at any point, as he demonstrated lots of patience, passion, and excitement during the process of finding my perfect home. I'd very much recommend Mike to ...Mike is actually pretty darn amazing! As a first time home owner, I thoroughly enjoyed my experience with Mike as he made sure I was informed and aware of all the steps of buying my home. Mike reassured me to not hesitate to ask any questions at any point, as he demonstrated lots of patience, passion, and excitement during the process of finding my perfect home. I'd very much recommend Mike to anyone!Read MoreRead Less
Tiana Branch
Extremely rude and dismissive. She questioned why I looked into a loan and then as I’m saying bye on a phone call, feels the need to mention I was denied before I could hang up . That’s not respectful or professional in the least. It’s most definitely not how you gain clients or referrals.
Sadie Searcy
Reply from Sadie Searcy:

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team ...Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

jason davidson
There are not enough starts to properly rate Kristen, she is an amazing professional and 5 stars just doesn't do justice! Kristen is a rockstar and expert in her field. A refi process is intensive, data heavy and requires management of a lot of moving parts, entities and documentation. Kristen is both patient and persistent and seems to make a somewhat stressful experience pleasurable. On top ...There are not enough starts to properly rate Kristen, she is an amazing professional and 5 stars just doesn't do justice! Kristen is a rockstar and expert in her field. A refi process is intensive, data heavy and requires management of a lot of moving parts, entities and documentation. Kristen is both patient and persistent and seems to make a somewhat stressful experience pleasurable. On top of all her professionalism, Kristen's attitude and demeanor is always upbeat, positive and full of good energy. If you want a loan or refi done right, Kristen is the ONE!Read MoreRead Less
sabrin blakemore
Mario went above and beyond to help my family achieve a home. Thank you again.
John Boatwright
Martian was incredible to work with. Very helpful, nice, and outgoing. Even on his days off he was still able to help when he didn’t have to. Will always recommend him to anyone needing a mortgage. Beyond thankful to have had him to help me through this process.
brandon lopez
Alex has been great throughout my entire experience. I am a first time home buyer, and he help me a lot by explaining things!
Thanks for all the help!
Jon Feet
Mr. Brandon would definitely be an individual that I would like on my side. He keeps in touch, and gets the best rates on homes. He's and asset to many people in many areas, and we much appreciate what u do for use Mr. Brandon
Dan Ole Shani
My first experience with Rocket Mortgage. Cole was my mortgage banker in the second stage and he remained calm, knowledgeable and very helpful during the entire process until closing.
Pedro Salazar
Working with Nate has been an absolute pleasure! His professionalism, dedication to clients, and unmatched work ethic truly set him apart in the industry. Nate was always prompt, clear, and thorough in his communication, ensuring every step of the loan process was seamless and stress-free for our mutual client. His ability to navigate challenges with a calm and solutions-focused approach made all ...Working with Nate has been an absolute pleasure! His professionalism, dedication to clients, and unmatched work ethic truly set him apart in the industry. Nate was always prompt, clear, and thorough in his communication, ensuring every step of the loan process was seamless and stress-free for our mutual client. His ability to navigate challenges with a calm and solutions-focused approach made all the difference in closing this transaction smoothly and on time. I highly recommend Nate to anyone looking for a loan officer who genuinely cares about their clients and delivers exceptional results. I look forward to working with him again in the future!Read MoreRead Less
Lizzie M
Freddy provided exceptional service throughout our mortgage process. His patience and willingness to explain every step and answer all of our questions made the application process smooth. I highly recommend Freddy for his professionalism and commitment to deliver outstanding results.