Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Brandon M. Ammons
Carter was very diligent, and demonstrated superb communication skills and integrity
Michael Cetrangola
Brian was fantastic through the entire process. My expectations were exceeded constantly by the entire Rocket team. They were responsive, knowledgeable and thoughtful in the approach. A++++ My highest recommendation !
Nitin Anand
Eli is exceptional and I plan to work with him again. His expertise and approachability made the process smooth and stress-free. I felt fully supported and informed for my investment loan, his deep market knowledge and attention to detail were invaluable and key to getting this done. Highly recommended — he’s now a trusted advisor!
Sandra Sitagata
My experience with rocket mortgage was great. Andy made the experience even better because he was always available when I had questions. To Andy no question was a dumb question. when I got discouraged Andy was there to help me keep believing there was a house for me. Andy worked with me for 7 months and finally I found my house. So thank you Andy the Rocket Mortgage team
Melodie Sanders
Jennie made the loan process seamless and was such a huge help! She was proactive and knowledgeable and kept me informed throughout the process. She was a joy to work with. Keep up the great work!!
Bailey Ferris
Alex was great through this whole process. He really listens to the situation and works with you on as much as he possibly can. I had a very unique and stressful situation and he solved every issue that popped up along the way. He truly goes above and beyond. He was flexible, active & extremely helpful.
Jacque Roberts
Mistakes, closing delays because of these mistakes, false expectations on closing timeline, 14 months of homeowners' insurance due at closing, unable to cross reference the appraisal and tax information to get accurate taxes due at closing & for escrow.
He was friendly & responsive. I believe issues with fees, taxes & escrow were not part of his job. He did connect me with another department to...Mistakes, closing delays because of these mistakes, false expectations on closing timeline, 14 months of homeowners' insurance due at closing, unable to cross reference the appraisal and tax information to get accurate taxes due at closing & for escrow.
He was friendly & responsive. I believe issues with fees, taxes & escrow were not part of his job. He did connect me with another department to address these.Read MoreRead Less
Dartrell Williams
Reply from Dartrell Williams:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

If I could give Ryan 10 stars, I would. He was amazing. Ryan made himself available all hours of the day and made the process so seamless. I cannot recommend him enough!
Aaron has been so kind and patient and positive through my whole home buying experience. When there were delays on my side, he didn’t make me feel stressed, and has been in my corner this whole time. He has made purchasing my first home as stress-free as possible, and I would recommend him to anyone! Thank you Aaron!
Heath Henneberger
Joselyn is amazing to work with. She is always attentive and available to help out when submitting offers.