Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Juan Vasquez
Brianna she is very knowledgeable and professional.She is very good at what she does and very helpful through out the entire purchasing process. She is very helpful me and my wife are thankful for that. Keep it up.
Kelvin Martinez Sanchez
This young man has pretensions of greatness, I had contacted this bank online because I was interested in buying a house, then after a few days Mr. David contacted me via call and told me that he represents this bank and told me that he would give me some questions to see if I was prepared to buy a house and I tell him okay, after answering some questions about my income and my occupation, the man...This young man has pretensions of greatness, I had contacted this bank online because I was interested in buying a house, then after a few days Mr. David contacted me via call and told me that he represents this bank and told me that he would give me some questions to see if I was prepared to buy a house and I tell him okay, after answering some questions about my income and my occupation, the man asks me for my SSN, to which I answer that I can't give him my social number because he just told me contact and I don't know him, that to give him my SSN I must first check with the bank that he really is his representative, because the man got upset and told me that if I was not going to give him the SSN I should not have wasted his time that the He was a very busy person!

Would you give your SSN to someone who just contacted you from a phone number you had never known just because they told you I'm calling from this bank without first checking it?Read MoreRead Less
David Montoya
Reply from David Montoya:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. At Rocket Mortgage, we take great ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jose Alza
Emily is everything a client could ask for and more. Prompt, professional and hard-worker.
I appreciate her attention to detail and dependability. 5 stars, Thank you Emily!!
Candis Phillips
If I could leave a 10 star review I would. Patrick deserves it. Patrick went above and beyond to assist me with my mortage loan. He was always available when I needed him to answer any questions I needed and he was always on top of everything. Patrick was very kind and understanding and was always there to support me when I needed it. I highly highly recommend Patrick to anyone buying a home. ...If I could leave a 10 star review I would. Patrick deserves it. Patrick went above and beyond to assist me with my mortage loan. He was always available when I needed him to answer any questions I needed and he was always on top of everything. Patrick was very kind and understanding and was always there to support me when I needed it. I highly highly recommend Patrick to anyone buying a home. Thank you for all you help.Read MoreRead Less
Greg Masella
Mike did an excellent job for me, from the beginning. He gave me excellent advice, plus he was very knowledgeable and efficient.
Debra Titus
My experience with Bill and the team at Rocket Mortgage has been one of the best stress free experience’s that I have been through. The website was great, and if I was confused, Bill was always just a phone call away.
Thank you…
Juan David López
Freddy made this process very easy explaining everything in detail during the whole process of buying my first house, always available for any questions and concerns that I had. I highly recommend him to anyone trying to get a mortgage, we went through ups and downs because I was on a tight budget but he made it happen somehow! I couldn't be happier with the service and the result, we closed my ...Freddy made this process very easy explaining everything in detail during the whole process of buying my first house, always available for any questions and concerns that I had. I highly recommend him to anyone trying to get a mortgage, we went through ups and downs because I was on a tight budget but he made it happen somehow! I couldn't be happier with the service and the result, we closed my loan in 14 days!!! I got the house I wanted!!! Thanks Freddy!! Your professionalism, knowledge and customer service are exceptional and make Rocket Mortgage stand out from other mortgage companies.Read MoreRead Less
Kimberly Kenyon
For the past month I have been working with Mitch to raise my credit. I went from the low 600 to 650. No matter how many times I called or how many questions I asked he was always there. He was very patient with me and explained everything (sometimes more than once) to me till I completely understood. He made this such a smooth and exciting experience. He made me feel like I mattered. He was there...For the past month I have been working with Mitch to raise my credit. I went from the low 600 to 650. No matter how many times I called or how many questions I asked he was always there. He was very patient with me and explained everything (sometimes more than once) to me till I completely understood. He made this such a smooth and exciting experience. He made me feel like I mattered. He was there step by step. I could not have asked for ANYONE better.Read MoreRead Less
Nancy Barnes
Cassidy was extremely helpful during my loan process. She was readily available supporting and counseling me in the next step. I am now enjoying a new home thanks to Cassidy.
Liam Conroy
Alyson was very professional, knowledgeable, and helpful. Alyson kept us advised throughout every step of the mortgage process. She was very quick to answer questions and went above and beyond to ensure our closing went smoothly. We recommend Alyson for all your mortgage needs.