Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Joseph Rogers
Phil is an outstanding loan officer. As a first time buyer, I felt overwhelmed with where to even begin. He made me feel at ease and exuded the confidence of an experienced mortgage professional. Phil also displayed great selflessness and customer care by letting me know about special savings for former Rocket employees despite that meaning losing me to another Rocket FoC team. Phil truly embodies...Phil is an outstanding loan officer. As a first time buyer, I felt overwhelmed with where to even begin. He made me feel at ease and exuded the confidence of an experienced mortgage professional. Phil also displayed great selflessness and customer care by letting me know about special savings for former Rocket employees despite that meaning losing me to another Rocket FoC team. Phil truly embodies the, "every client, every time, no exceptions, no excuses" ISM !Read MoreRead Less
Susan Robillard
Erika was extremely professional , friendly and always was available to answer any questions! Hoping our paths will cross again would love to work with Erika again!
Anita Phillip-Bernier
Lord I don't no where to begin. Taylor is a god sent, we were thinking of buying a home when we contacted Taylor he made the process very easy and understandable, he's simply the best, very knowledgeable, helpful, respectful Patient care professional person.. he's amazing,
Thank you taylor
Bernier family
Kayla Long
My husband and I just purchased our second home and we were sincerely impressed with how smooth the process was. We are totally accrediting that to working with Shiraz! Shiraz was punctual, available for all of our questions, and clearly communicated next steps. We are SO grateful for his help!! Thank you Shiraz!
Lydia Johnson
Bridgett gave us the gift of a new start! She worked very hard in ensuring that I was not only approved for the loan but put me in contact with the credit building team to further improve my credit to get approved at a better rate. There were a lot of early mornings and late evenings but she did what she had to do to help us to reach our goal and I am forever grateful.
Quita Burrell
James was hands down the BEST! I would have given up without his help, knowledge and expertise! He was great throughout the whole process and I enjoyed working with him throughout the whole process! Thanks again James!
Safa Kharsa
Doesn't respond to calls or emails. Very unprofessional for a mortgage agent.
Alex Puckett
Reply from Alex Puckett:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. If you would like to further discuss your concerns, please do not hesitate to reach out to Rocket Mortgage Client ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. If you would like to further discuss your concerns, please do not hesitate to reach out to Rocket Mortgage Client Relations team at 313-373-4576.Read MoreRead Less

Cheng Peng
Greg has shown great knowledge, patience, and professionalism during the time we worked together. Even when my immigration status was holding lots of other lenders off, Greg was able to find the right resources to get it cleared and kept all the stress away from me. Great experience it was.
Rachelle Tanase
Jenna was easy to talk to knowledgeable about mortgages. She broke down costs and explained (and re-explained) anything I was confused about. I definitely recommend working with her for your mortgage needs!
Tolitz Coraz
The first of three Rocket Mortgage engaged themselves in selling their company services. I asked for a direct answer to a SIMPLE question and they continued to sell so i said if you can't answer my question i will simply hang up and that is what i did. Got a call from Hamze this morning, Saturday, February 17, 2024 and it was totally a different experience. He was honest, very knowledgeable and...The first of three Rocket Mortgage engaged themselves in selling their company services. I asked for a direct answer to a SIMPLE question and they continued to sell so i said if you can't answer my question i will simply hang up and that is what i did. Got a call from Hamze this morning, Saturday, February 17, 2024 and it was totally a different experience. He was honest, very knowledgeable and gave me direct answers plus alternative solutions. It was a pleasure to talk to Mr. Hamze and will keep our connection today, tomorrow and through the completion of our goals.Read MoreRead Less