Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Ronald Haley
Chavonne,
You're Awesome! Thanks for your expertise and support!
Jennifer Davis
Erika was the best to work with and I would recommend her to anyone. She’s friendly and kind and answers all the questions you may have!
Anthonee Coleman
The epitome of professionalism. Joselyn was a treat to work with and put me at ease throughout the entire process. Every time I had a concern, I was able to call her and she was instantly all over it. I can not express how easy she made this process for me. Thank you!
Ashima Choudhary
Exceptional Loan Officer - Cisco Goes Above and Beyond!

I can't express enough how fortunate I am to have worked with Cisco as my buyers loan officer. His dedication and expertise in the lending process truly set him apart. Cisco and his team have been consistently responsive, making me feel supported and valued at every step.

Cisco's commitment to excellence was evident in his proactive approach to...Exceptional Loan Officer - Cisco Goes Above and Beyond!

I can't express enough how fortunate I am to have worked with Cisco as my buyers loan officer. His dedication and expertise in the lending process truly set him apart. Cisco and his team have been consistently responsive, making me feel supported and valued at every step.

Cisco's commitment to excellence was evident in his proactive approach to addressing any concerns and ensuring a smooth loan process. He is not only knowledgeable but also exceptionally friendly, making the financial aspects of buying a home much more manageable.

Working with Cisco has been a pleasure, and his attention to detail and willingness to go the extra mile have made a significant impact on my client's home-buying journey. I couldn't have asked for a better loan officer.

I wholeheartedly recommend Cisco to anyone seeking a reliable and friendly professional in the lending industry. Thank you, Cisco, for making the loan process a positive and stress-free experience. Your expertise and outstanding service are truly appreciated!Read MoreRead Less
Chris Byrne
Mike was amazing. He helped us laser focus on exactly what we needed to address in order to get my credit score higher to put us in a better position to obtain a home loan. Mike, thank you very much.
Thomas Snelson
Dishonest is the best way to describe my experience with Andrea. I asked if Rocket could give me a pre-approval letter using only a soft inquiry. Because if my offer wasn’t accepted, I didn’t want a hard inquiry on my credit report for two years. Andrea assured me it would not be a hard inquiry. In fact on the phone she asked for my permission to do a soft inquiry. I authorized a soft inquiry. ...Dishonest is the best way to describe my experience with Andrea. I asked if Rocket could give me a pre-approval letter using only a soft inquiry. Because if my offer wasn’t accepted, I didn’t want a hard inquiry on my credit report for two years. Andrea assured me it would not be a hard inquiry. In fact on the phone she asked for my permission to do a soft inquiry. I authorized a soft inquiry. Well guess what happened? A hard inquiry to all three bureaus. After emailing Andrea and asking her to fix this. She took no responsibility and would not fix it. Let me assure you, she knew for sure I didn’t want a hard inquiry. But went ahead with it. DishonestRead MoreRead Less
Andrea Villa
Reply from Andrea Villa:

Dear Thomas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which...Dear Thomas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Donika Parker
I recently had the pleasure of working with Cassidy at Rocket Mortgage. Throughout the entire process, Cassidy's professionalism, creativity, and friendliness shone through, making what could have been a stressful experience a much smoother journey. Her extensive knowledge of the industry and patient approach were invaluable, especially in moments when the transaction seemed challenging. Cassidy ...I recently had the pleasure of working with Cassidy at Rocket Mortgage. Throughout the entire process, Cassidy's professionalism, creativity, and friendliness shone through, making what could have been a stressful experience a much smoother journey. Her extensive knowledge of the industry and patient approach were invaluable, especially in moments when the transaction seemed challenging. Cassidy went above and beyond to ensure my client could secure the house of their dreams. Despite the hurdles, we worked as a team, and thanks to Cassidy's dedication, we successfully crossed the finish line. For anyone looking for a loan officer who is not only adept at navigating the complexities of mortgage lending but also genuinely cares about her clients' needs, I cannot recommend Cassidy highly enough. Thank you, Cassidy, for your exceptional service and for playing a crucial role in making my client’s homeownership dream come true!Read MoreRead Less
Kate Sager
Xavier was absolutely wonderful to work with. As a Realtor, it was awesome to have another dedicated professional working side by side with me to make a very smooth transaction for our mutual client! I hope we are able to team up again and again in the future to help home buyers in my area :)
Tom Milliken
Levy and his team were very knowledgeable and helpful during our home purchase. He was always available to answer any questions. I will be referring all of my friends to him and Rocket Mortgage. Thanks again Levy. Tom and Connie
Clark Taylor
Matt was great to work with. He always went above and beyond for any help that I needed with throughout the loan process.