Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Draken Spartan
Amazing at his job! Stays in contact the whole time and answers questions promptly!
Catherine Porter
Kevin was very helpful with all our questions. He would call or text us right back and guided us through the process easily. Highly recommended!!
Jonathan Rutherford
Malack was absolutely delightful to work with. She didn't only have great Customer Service, but exceptional Customer Care. I appreciated her help greatly.
Louie Knutson
Justin was great to work with. he was courteous and prompt with any questions that I had and response back. In my conversations with Justin, it was very clear that he cared about the well-being of me and my family.
Ben Weber
Corbin delivered on everything that was promised. He kept us informed and was professional. I have been with Rocket for a few different loans and will continue to stay loyal.
Heather Gabrielson
Honestly a great working with her! Amazing attitude, very knowledgeable, she helped me get my credit up fast and even more than I could imagine! Almost 100 points. Couldn't be more thankful for her wisdom and help. So excited to be moving on to the next steps in getting a mortgage. Thank you so much for your help in this process!!
Jane Zumwalt
Sheree was SO helpful SO knowledgeable, and SO speedy and easy to work worth. Felt her support through the whole process, and she saved me a ton - highly recommend working with her!
Rick Sanchez
Jacob was awesome. He was the 1st person I spoke to and the last person I spoke to in the entire house buying process. He called regularly to keep me updated, walked me through the process so I knew what to expect. Jacob worked numbers like a mathematical magician. As I met new people in the process such as title company, underwriter, processor, inspector, insurance agents, I always referred back ...Jacob was awesome. He was the 1st person I spoke to and the last person I spoke to in the entire house buying process. He called regularly to keep me updated, walked me through the process so I knew what to expect. Jacob worked numbers like a mathematical magician. As I met new people in the process such as title company, underwriter, processor, inspector, insurance agents, I always referred back to Jacob for guidance. He did not have to do that but I am very thankful he did. He wore many hats, 1st person I spoke to and last person I spoke to when he congratulated me on my new home 😎 I have already recommended Jacob specifically to friends and family interested in real estate.Read MoreRead Less
Valerita Asmar
Once again, Dustin came through for me. I have had many loans with Rocket over the past 13+ years and Dustin ALWAYS make it the smoothest ride possible for me. THANK YOU for always having my back and helping me get my complicated financial life on track!
Thank you for your patience and caring! Thank you for the time you take at all hours of the day to answer my "dumb questions"! Thank you for ...Once again, Dustin came through for me. I have had many loans with Rocket over the past 13+ years and Dustin ALWAYS make it the smoothest ride possible for me. THANK YOU for always having my back and helping me get my complicated financial life on track!
Thank you for your patience and caring! Thank you for the time you take at all hours of the day to answer my "dumb questions"! Thank you for never making me feel like my "dumb questions" are dumb!
Dustin is number ONE and will always be number ONE in my book!!!Read MoreRead Less
Skye Young
not impressed at all. everything he asked for, we had to send it several times and in different ways. several times we were told, then he came back and said,"oh we need one more thing." it should not be this hard to buy a house. we as well as the sellers, and everyone involved was so done with him
Ned Silverman
Reply from Ned Silverman:

Hi Skye,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any ...Hi Skye,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place, or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future.Read MoreRead Less