Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Just Me
The estimate provided to me which I relied on to choose Rocket Mortgage was inexcusably wrong. I have requested a line item detail of "Adjustments and Other Credits" from that estimate but am told that info isn't available. How convenient.

In the end, Adjustments and Other Credits was off by $9,318.96. This should be illegal. I feel like I have been to the sleaziest used car dealership in ...The estimate provided to me which I relied on to choose Rocket Mortgage was inexcusably wrong. I have requested a line item detail of "Adjustments and Other Credits" from that estimate but am told that info isn't available. How convenient.

In the end, Adjustments and Other Credits was off by $9,318.96. This should be illegal. I feel like I have been to the sleaziest used car dealership in the country.Read MoreRead Less
Peter Nuttall
Reply from Peter Nuttall:

Dear Jeffrey,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Jeffrey,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Maria Gavin
Jordan was fabulous to work with... No matter what we needed or when, he was there to help. Everything was done from the comfort of my couch and could not have been easier! Will work with him again!
Andrew Leathers
Kristen was accepting to work with, very good at her job, told me what I needed to up my credit by a few points. Always responded when I called or had questions
Denise Ingram
Lorans is the best! I have bought and sold homes throughout my life and I can’t remember an easier loan application process. Not only is he great and knowledgeable at his job, most important to me is he is a kind human being. This home buying process is very stressful with many people coming at you at once. Lorans added a breath of fresh air. I highly recommend him.
Terrance Kelly
She is an awesome person and very helpful and patient she gave me instructions on getting my score higher and it worked she’s definitely an asset to rocket mortgage!!!!
Kerri Handel
Craig worked his tail off to get me into my new home! I truly believe it’s because he contacted the selling agent and went above and beyond that I was chosen by the sellers. Craig is very personable and will do whatever it takes to help you.
Sue Anagnos
Angela was a joy to work with. She did everything in her power to get us the amount and rate that we wanted. We had several setbacks on our end and she worked with us to help us get through. She was very patient and friendly. Felt like I was talking to my best friend! I would highly recommend Angela to anyone looking to get a mortgage or refinance!
Brooke Echols
Rocket Mortgage is very lucky to have Shane he is the best lender in the world!!! Every-time I got a little frustrated he was able to provide exceptional customer service! I can’t say enough
about him! This is the perfect example of someone who loves what they do because it really shows! Love him!
Justin Whitehead
Very professional and went the extra mile to ensure they were doing everything the could for me
chaq Shorts
Great experience always nice to help