Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Demi Beys
I'm a realtor with Keller Williams, 23 years in the business as a top producer, for some background. The contract was written on 12/2, Nate was on vacation so no one covered his business for a week, we had to extend closing twice. Loan commitment back in mid December was received. It's now 1/26/2024, and the loan died two days prior to closing. Third experience with ROCKET MORTGAGE that has ...I'm a realtor with Keller Williams, 23 years in the business as a top producer, for some background. The contract was written on 12/2, Nate was on vacation so no one covered his business for a week, we had to extend closing twice. Loan commitment back in mid December was received. It's now 1/26/2024, and the loan died two days prior to closing. Third experience with ROCKET MORTGAGE that has fallen apart in the past 5 years. In a market where a preapproval is key to winning offers, buyers please listen to your agent and pick a local agent. This should not happen 7 weeks in when a lender can close a loan in 2-3 weeks easily.Read MoreRead Less
Nathan Cova
Reply from Nathan Cova:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients and third parties feeling this way. At Rocket Mortgage we take great pride in delivering high-quality service, in which we take our integrity very seriously. I understand that you spoke with Roman from our Client Relations ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients and third parties feeling this way. At Rocket Mortgage we take great pride in delivering high-quality service, in which we take our integrity very seriously. I understand that you spoke with Roman from our Client Relations Senior Research team regarding your concerns. He would be your best point of contact moving forward.Read MoreRead Less

Ally Ramirez
Alexis closely worked with me and my family and was always a call away. She helped us through the whole process and was always kind and respectful. Thank you Alexis for all of your help!
Amanda Ramos
Mike was a key component in making our home buying process smooth and successful. He was only ever a phone call or message away when we had questions about the process or needed to discuss numbers. Mike was friendly and professional and the lending world needs more people like him! If we are ever in the market again we know who to turn to, to get the process started.
Caden Carmack
Extremely helpful and knowledgeable. He was always there when we needed something!
Stephanie Wilson
James is very knowledgeable and fast- the consummate professional. He kept the process moving and answered all my questions. He is very good at explaining the process and why it's done that way. He is thorough and I felt a high level of trust that he had my best interests in mind. I will only work with James in the future.
Larry Adelson
The best. Tom is always available. If not, he does get back to you ASAP. Clearly explains things, and listens very carefully. Knowledgeable, professional, and goes the extra mile if necessary.
Vickie Williams
She was a total Gem throughout this process, from my eligibility on what I qualify for, far as the price range based on my credit history, making sure I had all the necessary documentations,locked me on on a secured interest rate, looking at the property with me. She treated me like I were a part of her family. She literally walked me through this process every step of the way. She is very ...She was a total Gem throughout this process, from my eligibility on what I qualify for, far as the price range based on my credit history, making sure I had all the necessary documentations,locked me on on a secured interest rate, looking at the property with me. She treated me like I were a part of her family. She literally walked me through this process every step of the way. She is very knowledgeable, sweet, caring and patient. Thank you so much Christina, there is no way I could have done this without you!!! In her favorite quote, she always says " No worries"....Read MoreRead Less
Sarah Marks
Alejandra was excellent! I’m trying to buy my first home and she was super helpful! I look forward to working with you in the future!
Hannah Hippensteel
I just had my first call with Michael and I’m very excited about this new chapter in my life. Michael communicated in a way that was very natural and friendly, I did not feel rushed or pressured through questions he had about my situation. By the end of the call he gave me great advice on what my next steps should be to get me to the results I needed. Im very excited to continue to work with him ...I just had my first call with Michael and I’m very excited about this new chapter in my life. Michael communicated in a way that was very natural and friendly, I did not feel rushed or pressured through questions he had about my situation. By the end of the call he gave me great advice on what my next steps should be to get me to the results I needed. Im very excited to continue to work with him in the future. He is guidance helped me feel like I had a clue compared to where I started before his call. Thank you! Talk to you again soon!Read MoreRead Less
William Delgado
I’m so sorry that I overlooked this chance until now, to express my deepest gratitude to Charles Rosenberg whom demonstrated steadfast support for my Loan. It’s 2 years later and Sir Charles your ability to evaluate the WHOLE customer, is why ROCKET MORTAGE NEEDS YOU! Here in Chicago, I’m back in a home thanks CHarles ROSENBERG! for his compassionate professionalism !