Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Douglas Dosenberg
Brian, and honestly everyone we dealt with at Rocket was excellent. Great communication throughout the process, everyone was knowledgeable, patient, and responded to any and all questions promptly. There were a couple of small issues that popped up and Brian was very helpful in finding a resolution.
We have used Rocket multiple times and have had very similar experiences. Thank you to the entire ...Brian, and honestly everyone we dealt with at Rocket was excellent. Great communication throughout the process, everyone was knowledgeable, patient, and responded to any and all questions promptly. There were a couple of small issues that popped up and Brian was very helpful in finding a resolution.
We have used Rocket multiple times and have had very similar experiences. Thank you to the entire team!Read MoreRead Less
Abbigail Kincaid
Enrico was so helpful with my loan assumption. He answered my questions quickly and thoughtfully. He also helped get an error with the property taxes fixed quickly and easily. I would highly recommend Enrico. I also have had great experiences working with Rocket Mortgage for the past several years.
John Kay
Brian was extremely helpful throughout the process. He was very responsive and knowledgeable. There is nothing bad to say about Brian. Thanks for all you helped us with, Brian. Rocket should feel lucky to have you on their team.
J champ
Chuck has been nothing but the best through the whole process we ran into bumps and bruises along the way but chuck keep my positive and did he's best to help me absolutely fantastic agent
Mark Brannan
Ricky was awesome to work with. He took a ton of time to answer every question in detail and was seemingly always available.
Danette Castillo
Tony did an amazing job helping me, it was fast and easy!
JimboJangles !
David was super knowledgeable,very friendly to work with, very chill and laid back guy. He does the most to assist you along your journey. Really glad to have worked with and having had many conversations appreciate the time he put in and things he did behind the scenes. Never missed a beat amd even when i never personally asked was on top of things before i ever had to call. Thanks for all you do...David was super knowledgeable,very friendly to work with, very chill and laid back guy. He does the most to assist you along your journey. Really glad to have worked with and having had many conversations appreciate the time he put in and things he did behind the scenes. Never missed a beat amd even when i never personally asked was on top of things before i ever had to call. Thanks for all you do david wishing you the best.Read MoreRead Less
Tara Sramek
Nate took over our account for someone who went on leave. His follow up was terrible and he ignored phone calls. While the issue that occurred was not his fault he did not care to help us get it resolved. Ultimately we were able to get a hold of someone to help but we were not impressed with Nate giving us bad news and then failing to followup as he indicated he would.
Nate Galindo
Reply from Nate Galindo:

Dear Tara,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Tara,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

John Leonard
Amazing! Just amazing! Ramsin was always quick to respond to any questions me and my wife had. He was always just amazing through the whole experience!
Preston Heinen
I had a wonderful experience with Marc! He was patient, friendly, and responded to emails/calls in a timely manner. He really made the whole mortgage process easy and less stressful. Highly recommend Marc and the whole Rocket mortgage team!