Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

KM Kilpatrick
As a Realtor, l work with loan officers all the time. Working with Ellery has been exceptional. He is knowledgeable, thorough, persevereing, and patient. l highly recommend him and expect to continue working with him in the future.
Jeffery Smith
I started my search for a new home in October. Rocket mortgage was very highly recommended by several coworkers. I contacted Rocket and within minutes had a respond from Gustavo. He was very professional, and answered every one of my questions. He made me feel very at ease. Gustavo walked me through every step in my home buying experience. Being in sales myself his follow up with me was ...I started my search for a new home in October. Rocket mortgage was very highly recommended by several coworkers. I contacted Rocket and within minutes had a respond from Gustavo. He was very professional, and answered every one of my questions. He made me feel very at ease. Gustavo walked me through every step in my home buying experience. Being in sales myself his follow up with me was unbelievable, always checking in with me to see if I needed any assistance with anything. Not only was he my contact through Rocket he became a friend. I would highly recommend Gustavo to anyone thinking about the purchase of a new home. Thank you so much for all you have done to make the experience so easy and flawRead MoreRead Less
Marybeth Collins
Thank you, Andrew for all your support and help in getting my credit score up much appreciated!!
Jean Lawrence-Murphy
John, was very through with working with us. I couldn't believe how fast he was to get everything in order for us. I will truly recommend John to all my family and friends. Thanks again John, you did an awesome job.
Caroline Haack
Alyson was a true professional. She was very attentive and responsive to any questions or issues that came up. She helped make the refi process so smooth and successful. I truly appreciate her help and communication. Will be back! :)
Kim Nhung
I am the listing agent. Rocket mortgage took 1 month to process a loan and couldn’t get it done. Very poor communication from previous loan officer Joseph Farrah then Rashard Lynch took over on 12/21. Asked him many times if he can process the loan because of the urgency of the process, he said yes. On 12/31 he said the buyer turned the docs in and he started to work on it. Then he said he is ...I am the listing agent. Rocket mortgage took 1 month to process a loan and couldn’t get it done. Very poor communication from previous loan officer Joseph Farrah then Rashard Lynch took over on 12/21. Asked him many times if he can process the loan because of the urgency of the process, he said yes. On 12/31 he said the buyer turned the docs in and he started to work on it. Then he said he is having trouble. Then he said buyers are still missing docs. Now we are unsure of if he can process this loan or not. We don't even have an estimated close date. Buyers, sellers, buying agent and me listing agent are all very frustrated. House is now more than 40 days on market with sellers checking in everyday to see whats going on! Yes, we also filed a complaint with Rocket Morgage manager.

Buying agent also stated he will write a bad review against mister Farra as well!Read MoreRead Less
Joseph Farraj
Reply from Joseph Farraj:

Thank you for your review. As a Licensed Expert it is my priority to meet the client’s loan goals. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave anyone feeling this way. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do ...Thank you for your review. As a Licensed Expert it is my priority to meet the client’s loan goals. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave anyone feeling this way. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Rebecca Smith
Maggie was amazing from day 1. She was always always available to answer questions and went out of her way to sooth my house buying anxiety. Couldn't ask for a better person to have but my side during the whole process. Will definitely call her when I'm ready to refri or buy again!
Douglas Davis
From the first time I spoke with Nick he has been on top of everything.
Nick was not only very professional he became more like a part of our family
If anyone needs a loan from Rocket Mortgage do not hesitate to ask for Nick, he will go above and beyond to make sure you are pleased!!!!
Thank you again Nick for everything!!!!
Brandon Joyner
Jordan was great to work with! I'm an agent and it was such a smooth transaction. He got my client fully approved quickly and without hiccups. Keep up the great work!
Christopher Ware
Micheal was extremely helpful. He always replied to my emails in a timely manner and I appreciate that!!