Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Kalie Elizabeth
I was pre-approved with Rocket Mortgage, but as a first time home buyer, wanted to shop other lenders and compare. When telling Shane I did not want to go with Rocket, he proceeded to be condescending and then insulted me. Incredibly rude and would not recommend.
Shane Kelly
Reply from Shane Kelly:

Hello, Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at...Hello, Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

Linda Shreeves
Ricky's enthusiasm is matched only by his knowledge and helpfulness. He made the whole loan experience really easy and pleasant. He's the reason I'm on my third loan from Rocket. Ricky Rocks! Rocket Rocks!
Jose Sanchez
We were a great experience with Hamlet, he have been the best option to service us as lender from Rocket Mortgage, I recommend at 100%…
Krystal Armour
Nathan was an excellent partner in our home buying process. He was knowledgeable, responsive, and thorough. We were told home buying would be a super stressful process, but that wasn’t our experience at all!
David Doyle
Mike did a great job and helped worked through any issue that came up during the process. The five stars is for Mike but not Rocket Mortgage. It does not appear to be the same company I have dealt with in the past. I was at the point of switching mortgage companies but Mike was able to get through the bumps and hurdles.
J K
No follow through. Lack of communication.
Al Dbouk
Reply from Al Dbouk:

Hello,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations ...Hello,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

Adah Chachere
Jacob was super attentive and made the whole first-time home buying experience as easy as possible. There was so much going on and so much to do, but I didn't feel nervous because Jacob and his team at Rocket took care of me. Very appreciated!
Steven Mizusawa
Marcello helped with all the steps for getting our refinance approved.
Appreciated his patience and suggestions.
Tammy Williams
Elijah was wonderful to work with. He was knowledgeable and trustworthy throughout the entire process. I would definitely recommend Elijah to anyone buying a house.
ERIC
Derrick was excellent all the way through.