Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Kitty Katlo
David Frescoln is the best! Thank you for your patience, time and constant communication. David has the outstanding ability to make things more personal and not so "down to business" ...Your customer service is stellar to say the least❤️
You turned a scary, anxiety ridden experience into smooth sailing... Thank you for helping make my dream come true!
Areum Kim
Bailey has been amazing with our experience with rocket mortgage. He was very knowledgeable, definitely on top of everything with paperwork step by step. I would 110 percent recommend him! Thank you Bailey!
Ryan Faucher
Exceptional Service Beyond Expectations - A Review for Lauwren O'Quinn, Banker at Rocket Mortgage

Choosing a mortgage is a significant decision, and while I ultimately went with a different lender, the service I received from Lauwren O'Quinn at Rocket Mortgage was nothing short of outstanding. In an industry often marked by transactional interactions, Lauwren stood out as a beacon of dedication and...Exceptional Service Beyond Expectations - A Review for Lauwren O'Quinn, Banker at Rocket Mortgage

Choosing a mortgage is a significant decision, and while I ultimately went with a different lender, the service I received from Lauwren O'Quinn at Rocket Mortgage was nothing short of outstanding. In an industry often marked by transactional interactions, Lauwren stood out as a beacon of dedication and professionalism.

From our first conversation, Lauwren demonstrated an exceptional level of expertise and a genuine commitment to understanding my unique needs. Her approach was not just about selling a product but about building a relationship, a rare quality that sets her apart in the mortgage industry.

What truly impressed me was Lauwren's relentless drive to fight for my business. She went above and beyond, showcasing an incredible depth of knowledge and a proactive attitude. Her ability to navigate the complexities of mortgage options with ease made a typically stressful process surprisingly pleasant.

Lauwren's communication skills are unparalleled. She was always available to answer my questions, no matter how small, ensuring that I was fully informed at every step. Her responses were not only swift but also thorough, reflecting her deep commitment to client satisfaction.

Though I chose a different path for my mortgage needs this time, the experience with Lauwren has left a lasting impression. Her dedication, expertise, and personable approach have cemented her as my first choice for future mortgage considerations. I would wholeheartedly recommend Lauwren O'Quinn to anyone seeking a mortgage. She is a true asset to Rocket Mortgage and a professional who genuinely cares about her clients' best interests.Read MoreRead Less
David Kolkowski
Martin will make your loan process absolutely seamless. We had a lot of stipulations with our loan, it was extremely easy to work with him.

His rate was equally as competitive as any broker we reached out to. He worked with us as we shopped around. He handled the underwriting process instantly. He was available at any time of day and night, weekend or weekday via text, email or phone.

100% would ...Martin will make your loan process absolutely seamless. We had a lot of stipulations with our loan, it was extremely easy to work with him.

His rate was equally as competitive as any broker we reached out to. He worked with us as we shopped around. He handled the underwriting process instantly. He was available at any time of day and night, weekend or weekday via text, email or phone.

100% would recommend him to anyone.Read MoreRead Less
Marcus Davis
I’m a first time home buyer with nothing but horror stories about the process. Sam made sure my process was completed seamlessly and was always there to answer any questions that I had. Samantha, thank you so much for your help making my home buying process turn key. You are an amazing person.
Brandon Bernardi
Jacob was fantastic our entire process. Very thorough and got us to close in less than three weeks after submitting an offer. Highly recommend him for your home purchase mortgage process! Thank you so much Jacob, you’re excellent!
Dan Dahman
Hermon made the entire process from start to finish getting approved, the lending, mortgaging very smooth. He definitely is great at his career, he is dedicated, I was able to reach him at all hours regarding questions, concerns and knows his service well. I'm more than please with my experience. I think I even got a good rate despite the times which I was surprised I got such a good rate. He's...Hermon made the entire process from start to finish getting approved, the lending, mortgaging very smooth. He definitely is great at his career, he is dedicated, I was able to reach him at all hours regarding questions, concerns and knows his service well. I'm more than please with my experience. I think I even got a good rate despite the times which I was surprised I got such a good rate. He's a pleasure work with, his persona, disposition is pleasant and kind. I've know Hermon since college and I felt confident in hiring him to be my mortgage broker because he's passionate about his job, hes kind, friendly, humble, hardworking and a altruistic. I wanted a person who is honest and straightforward and I've always known he's been a man of trust and honesty. He expedited the process fast and just knows the line of work good. I will definitely recommend him to anyone else. I'm very satisfied with his work. Thanks for helping me get my dream home.Read MoreRead Less
Sam Su
My experience with Daniel was pleasant. He was helpful, patient, and responsive with my questions and concerns. Always willing to do his best to meet my expectations. Overall very good experience.
Steve Warnek
Horrible experience. All I needed was an approval letter. Just needs a dollar amount and an interest rate. It does not need to be addressed to anyone. He asks for information I already gave him. I already have a mortgage with Rocket. You already have all of my information. The rest of the information that he wants is not relevant. He is just data mining.
Mark Gustafson
Reply from Mark Gustafson:

Hello Steve,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success while providing the best client experience. My goal is to provide you with the most accurate quote according to your specific information. I apologize for any difficulties we encountered, and I regretfully understand your disappointment. I will keep your feedback ...Hello Steve,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success while providing the best client experience. My goal is to provide you with the most accurate quote according to your specific information. I apologize for any difficulties we encountered, and I regretfully understand your disappointment. I will keep your feedback in mind moving forward to ensure I’m providing future clients with better expectations. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less

Patti Mayer-Shute
Sorry for the late review… Graham was the epitome of a professional. Very courteous with a giant dose of personality! He never skipped a beat and got me through purchase and settlement quickly. Rocket Mortgage was a whim selection when we found the house we wanted and Graham and his staff made sure it was my best decision.