Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Shay Landrum
Anthony was great!!! Anytime I had a question about anything he had the knowledge. He made me confident in this experience thank you!!!
Hannah Leonard
Jay was extremely helpful in navigating buying our first home. He was very knowledgeable and willing to go the extra mile to assist with overcoming barriers for our specific situation. I highly recommend him and Rocket Mortgage!
Joshua Hybl
Very helpful and knowledgeable will explain everything where it's easy to understand. Very nice person and professional. Answered every question my wife and I had.
Tracy Lynn
Very patient and explanatory.
A pleasure to conduct business with.
Eric varney
Alex was a shining star throughout our home buying experience! He is extremely knowledgeable, easy to reach and calmed our fears. He truly is a great asset to Rocket Mortgage and I am forever thankful that he was there for my wife and I!
Ria Giangeruso
Jacob's professionalism was TOP NOTCH. He helped through the entire process and was always readily available even on his time off! I was lucky to have him assist me with my mortgage assumption.
Bill Dyess
Rafaela is AMAZINGLY PATIENT ! I'm useless when it comes to working online ,and Rafaela never lost her patience,or got frustrated.
Gabby Naugle
As a first time home buyer, there was a lot I was unsure of, but Jarrett was able to keep the stress of home buying to a minimum. He was very knowledgeable and able to answer all of my questions. I would highly recommend whether you're a first time homebuyer or not.
Alize Payne
John was excellent. Knowledgeable, accessible, responsive, and transparent. Went from offer to close over 3 major holidays and got us locked at an impossible rate. Would use again and recommend for anyone looking for a LO.
Michael Amatucci
Why would I give Justin a review? First I had Ali Alshara, then I had Justin, then Corrina Fisher, then Brian Duncan. Yes I know each has a different responsibilty. But shouldn't there be one point of contact. No wonder important communications were dropped along the way. Too many players, lack of communication between players. Asking for documents 3 different times. Oh Underwriting needs ...Why would I give Justin a review? First I had Ali Alshara, then I had Justin, then Corrina Fisher, then Brian Duncan. Yes I know each has a different responsibilty. But shouldn't there be one point of contact. No wonder important communications were dropped along the way. Too many players, lack of communication between players. Asking for documents 3 different times. Oh Underwriting needs this now. Sorry Rocket, you guys get zero recommendations and NEVER again if I ever need another mortgage !!!Read MoreRead Less
Justin Camarena
Reply from Justin Camarena:

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the documentation needed. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let ...Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the documentation needed. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less