Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Amy Tyndall Horne
We have dealt with Duy twice and could not ask for better customer service! He is AWESOME!! Easy in every aspect, no hassle like most financing companies!
Colt Knight
Jenna worked with my family and I secure our first home loan working step by step to insure the process was as smooth as possible.
Joe McCollum
I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. ...I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. This time around we started off by doing the same thing. That is, until I saw an advertisement for Rocket Mortgage. Having a background in technology, I don't know why I didn't think about using this immediately. But even like most of my clients, it's that "teaching old dog new tricks" mentality, so I decided to give it a go. Long story short we bought our second home using Rocket Mortgage. Things that blew my mind was how supportive the team was. The #1 takeaway for me was: I was able to get the home with a down payment that was well below our budget. Like I said, when we started the process of buying this home we went down a traditional path. That traditional path quoted a down payment that was 120% higher than what we ended up paying through Rocket for the same exact house (approved limit). The second thing that really stuck out was the technology. WOW. Rocket Mortgage has this fine-tuned and then some. Speaking purely from my experience in software, this is hands down the most user-friendly, linear step-by-step, keep you on track - user interface. We new exactly what needed to be done and when. Seriously, it made buying a home super, super, super simple. I cannot thank them enough. Lastly, I want to comment on the customer service. There was an issue with our load regarding the property assessment. These are things that come up. I thought the tax assessment was way off, but who am I to really know the ins-and-outs of tax assessing. I reviewed this information on a Sunday evening and freaked out and made a comment on the Rocket App. The comment was one that you would expect from a frustrated home buyer that just learned they were over budget due to 'estimated' property taxes. To my surprise, not even 10 minutes later a Rocket employee commented back (Sunday Eve, 8pm!) saying they would be reaching out to me asap to have the discussion one on one. The really amazing thing. Really, the most amazing thing out of the entire experience: they spent the time digging into the assessment which resulted in a positive outcome. Simple, friendly, really - why would anyone use anything other than Quciken's Rocket Mortgage. The entire process I want to say took less than 40 days. We now own the home we've always wanted. Thanks to Rocket Mortgage for their amazing tech and most amazing staff! If you guys are even in St. Pete Fl, party at our house!Read MoreRead Less
Margaret Mount
Very pleasant man to talk too. Answered any question. Polite and very nice to deal with.
Jeremy Pawełek
Working with Jenna was an absolute delight! From the start to the end, she was with us every step of the way helping us navigate our home loan. It was a pleasure working with her and I can't highly recommend her enough.
Elaine Forthofer
Great service and very professional. Process was easy and Chris was very responsive. Would highly recommend!
Land Cruising
An absolute pleasure to work with. Diligent with the VA, on my behalf, to ensure a smooth process and no surprises.
Fielded more questions than any one human should have to endure.
I can't speak highly enough concerning my experience with Justin.
Bill Haggarty
This is my second time working with Ryan. I find him to be exceptionally professional, extremely responsive and that he worked hard to be responsive to my individual needs and to making the process easy. I will be going right back when I need my next mortgage.
Nancy Corlis
Travis was delightful. His demeanor was upbeat and friendly. Professionalism is his middle name. I highly recommend him for anyone looking for a smooth ride through the loan process.
Deborah Parks
Taryn is GREAT and extremely knowledgeable! She was able to guide us through several options and gave us the BEST possible option for our situation! She was very patient and explained every step of the process in detail! I would highly recommend Taryn and Rocket Mortgage to anyone!