Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Jeff Sexton
Getting this request for a review is the very reason that I can't give anyone related to my Rocket Mortgage experience more than 3-stars. I literally only got one call/VM from Chris.............I am sure he is great, but why would I only get a request to review someone that was < 1% of my overall Rocket Mortgage transaction? I worked with Tyler Nowicki and then Chase Tennant. Tyler was very ...Getting this request for a review is the very reason that I can't give anyone related to my Rocket Mortgage experience more than 3-stars. I literally only got one call/VM from Chris.............I am sure he is great, but why would I only get a request to review someone that was < 1% of my overall Rocket Mortgage transaction? I worked with Tyler Nowicki and then Chase Tennant. Tyler was very responsive, and got me the information I needed with little delay, and also helped me get acquainted with the Rocket interface, etc. I would give him 4-stars...........no real issues, was good to work with, but not the best of the best. I was passed off to Chase Tennant with an abrupt message saying that Tyler had moved onto another part of Rocket Mortgage (now that I think about it, perhaps Chris is the one that left me that message?). Chase was also good to work with - same as Tyler.........got me what I needed when I needed it. The main issue I had was that I had too many people that I was supposed to work through - I think there was even a 4th or 5th person that I was contacted by and given their name, but did nothing for me in the process. That was all very confusing and did not reflect well on Rocket Mortgage in terms of them being an organized company.
Overall, the process was fine - I got a mortgage with little hassle and was able to close on my home on time. Wasn't the best process I have ever used (I did like Rocket, though(), but also not the worst.Read MoreRead Less
Sarah Voss
Kevin was so kind & easy to work with & explained every step along the way. I've been recommending him to everyone! We were so thankful for his excellent help!
Brandon Hukelela
Justin was knowledgeable with the situations he handled
Michelle McManus Real Estate Professional
Kayla is the reason I will use Rocket Mortgage again. The transactions was near flawless and they kept me updated throughout the loan. I'm a believer.
Lucy Dunn
Donnie outstanding professional with a high level of confidence an individual who understands and cares about the individual(s) applying for a loan. I'm very grateful for all the time and effort Donnie put into processing our loan. Very Excellent, definitely beyond the 5 star rating.
Brittany Linville Real Estate Professional
Thank you so much Dustin! You've made this process so easy for myself as the agent and our client, Michael. Great communication and frequent updates, along with a push to get it all done quickly.
Greta Dillon
I was pretty irate with my current mortgage company when I first inquired about getting my loan refinanced. I thought I would take a chance with Rocket Mortgage after reviewing your rating on the internet.. I still didn't have much hope!! however after speaking with Fernando his professionalism and expertise was refreshing and put me at ease. I had to apologize to him for my rudeness. My ...I was pretty irate with my current mortgage company when I first inquired about getting my loan refinanced. I thought I would take a chance with Rocket Mortgage after reviewing your rating on the internet.. I still didn't have much hope!! however after speaking with Fernando his professionalism and expertise was refreshing and put me at ease. I had to apologize to him for my rudeness. My loan got processed as he stated, within the timeline he stated for the amount he stated.. which exceeded my overall expectations. I see why you got rated 99%. I pray I will always be happy with your organization. Thank you Fernando!!!Read MoreRead Less
Ernesto Castellanos
George made my loan process look so easy compared with our previous experience. His professionalism was always the best of him in this process. Also, he even gave me his personal phone number in case I couldn’t reach him on his work number. He went straight to the point and asked me for the right document to get us approved for our new home. Thank you George for being such a great agent. Rebekkah...George made my loan process look so easy compared with our previous experience. His professionalism was always the best of him in this process. Also, he even gave me his personal phone number in case I couldn’t reach him on his work number. He went straight to the point and asked me for the right document to get us approved for our new home. Thank you George for being such a great agent. Rebekkah and I are so happy with our new home, and you played a key role to make it a total success!!! I will totally recommend George to all my relatives and friends who are looking to purchase a new home!Read MoreRead Less
Joe-Bree Gunter
I have purchased 6 homes in my life and financed 2 of them with Rocket Mortgage. Both times my experience was outstanding. In April 2018 I purchased a home in Vermont and Moe was my loan rep. He kept me up to date on the progress of the loan, answered all of my questions with in minutes, and he did it with a great sense of humor. The guy was a pleasure to work with and he made the experience ...I have purchased 6 homes in my life and financed 2 of them with Rocket Mortgage. Both times my experience was outstanding. In April 2018 I purchased a home in Vermont and Moe was my loan rep. He kept me up to date on the progress of the loan, answered all of my questions with in minutes, and he did it with a great sense of humor. The guy was a pleasure to work with and he made the experience more than enjoyable. Rocket Mortgage should count itself luck to have such a person working for them.Read MoreRead Less
Leland Dunning
Buying a home is one of the most important investments you will make which is why I would recommend Frank. Frank was extremely helpful in getting our mortgage process started. He not only provides excellent customer service, but also educated us on the best option that would suit our needs and situation.