Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Theslet Benoir
All the time he's allways there to treat me good he takes care all customer in a good way may God bless him and his family
Aleksey Chernolikhov
Alex was a pleasure to deal with, he made everything very clear about the loan process, worked on every detail and made sure we where comfortable. Our loan was not easy by any means based on our situation, but Alex went above and beyond what we expected and made it all happen! We are so excited to be in our new house and its all thanks to the great teamwork Rocket Mortgage and Alex's team provided...Alex was a pleasure to deal with, he made everything very clear about the loan process, worked on every detail and made sure we where comfortable. Our loan was not easy by any means based on our situation, but Alex went above and beyond what we expected and made it all happen! We are so excited to be in our new house and its all thanks to the great teamwork Rocket Mortgage and Alex's team provided for us. From fixing a few bumps on our credit, to staying on top of everything on an EVERYDAY basis. We feel like we got an amazing deal working with him. We would highly recommend Alex for any and all of your mortgage needs.Read MoreRead Less
Dean Taylor
Alex and the entire team at Rocket Mortgage handled the whole mortgage process not only with the highest standards of true professionals but are friendly and helpful as well. Thanks again Alex for helping my wife and I attain our dream home.
John Thibert
I was hesitant to use Rocket Mortgage for my new home purchase but I trusted in the technology and gave it a try. My Mortgage Banker Moe was great! He is true professional, attentive to our mortgage needs and worked hard to provide us a solution.
Thad Miller
Moe was quick to respond with helpful information that allowed my mortgage to close with expediency
Hope Davis
Was very attentive to my nerds did everything, to make sure wr could proceed. Will definitely recommend him to othets.
Katelyn Goodnough
Scott was great to work with. He was able to help me get a loan in a short period of time. No hassle!
Jeri Raymer
I would like to say that I was very lucky that Kyle Glenn was the Rocket Mortgage agent that called me. He made this loan process easy for my husband and I and reassured us that he would make sure that this was as painless as possible. I would recommend this young man for any of my banking issues.
Amber Sullivan
Early in our mortgage application process Sage was great to work with. However when met with concerns of the customer regarding how SIGNIFICANTLY (like a point and a half) we would have to buy down our rate to get to the best one we qualified for, he failed to truly attempt to understand our frustration and told us why we should just be happy with it. Upon researching further and finding a new ...Early in our mortgage application process Sage was great to work with. However when met with concerns of the customer regarding how SIGNIFICANTLY (like a point and a half) we would have to buy down our rate to get to the best one we qualified for, he failed to truly attempt to understand our frustration and told us why we should just be happy with it. Upon researching further and finding a new lender we let Sage know we would no longer be proceeding and thanked him for his service to date. He promptly called me to ask to beat our rates and I explained I was happy with the new rate and appreciated the offer but we would not continue. I shared my disinterest in further research with Rocket Mortgage / Rocket Mortgage was due to how unhappy I was with the customer service around our rate concerns. Sage told me that his service was not why I was unhappy and redirected me to his reviews as a reason why I was incorrect, yet another example of not listening to the customer. Furthermore. After I concluded our discussion he emailed my fiance trying to get him to override the decision we had already made jointly. Acting as if he and I never had a phone conversation (mind you my fiance is the one who emailed to let him know we were moving on). I am not sure what kind of 1950s mentality still exists here where you run to the man of the relationship because the woman's word is not enough, but I can tell you that it is not the mentality of someone I would ever recommend working with.Read MoreRead Less
Lindsay Winn
Thomas was efficient, gump, and made our origination process seamless along with the Rocket Mortgage technology. He was very informed and easily explained the rate figures to help us decide the best rate option for us! He responded to every question with a sense of urgency and really exemplified his company's culture ISM "Every Client. Every Time. No Exceptions. No Excuses"! Thanks Thomas! - The ...Thomas was efficient, gump, and made our origination process seamless along with the Rocket Mortgage technology. He was very informed and easily explained the rate figures to help us decide the best rate option for us! He responded to every question with a sense of urgency and really exemplified his company's culture ISM "Every Client. Every Time. No Exceptions. No Excuses"! Thanks Thomas! - The WinnsRead MoreRead Less