Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Donna Worley
I was ready to refi my house but had no idea where to begin. I contacted Dustin Elliott, he made the whole process very simple for me. Held my hand, so helpful & answered all my questions best customer service ever. Thank you, Dustin.

Sincerely,
Donna Worley
Joe Schneider Real Estate Professional
Kelsey assisted and prepared my first time homebuyer clients before they began their search for a home. This makes my job easier as a Realtor because we can focus more time on finding the perfect home while the buyers' minds are at ease regarding financing.
Paradise Found
Robbie was so easy to work with and it was actually an enjoyable experience! Usually I dread such business and the people who conduct it, but with Robbie it was like chatting with a friend. At the same time, his mortgage knowledge and professionalism were always present. Thank you! Keep up the good work.
George Stathakis Real Estate Professional
I REALLY APPRECIATE HER CALLING ME TO INTRODUCE HERSELF.LOOKING FORWARD TO WORKING WITH HER AND HER TEAM.
Megan Leibold Real Estate Professional
Kelsey is always there to answer the phone no matter what time it is. When I can't get ahold of a lender at an immediate moment that I need to for writing up an offer or anything, Kelsey is always the one that is readily available to provide me with as much information as she can dig up. She's always following up to make sure my contact with clients is going well and always there to lend a helping...Kelsey is always there to answer the phone no matter what time it is. When I can't get ahold of a lender at an immediate moment that I need to for writing up an offer or anything, Kelsey is always the one that is readily available to provide me with as much information as she can dig up. She's always following up to make sure my contact with clients is going well and always there to lend a helping hand. So grateful to have her in this partnership! Read MoreRead Less
Brennan Calvey
To say Troy was OUTSTANDING would be an understatement. I already had another mortgage through Rocket Mortgage and was very comfortable with their services. Being that my moving company gave me the choice of Rocket Mortgage-it was a no brainer. The Rocket Mortgage/Rocket Mortgage app is so easy to use and I loved being able to use it to process documents and get things signed electronically. I ...To say Troy was OUTSTANDING would be an understatement. I already had another mortgage through Rocket Mortgage and was very comfortable with their services. Being that my moving company gave me the choice of Rocket Mortgage-it was a no brainer. The Rocket Mortgage/Rocket Mortgage app is so easy to use and I loved being able to use it to process documents and get things signed electronically. I can't say enough about Rocket Mortgage as they are a world class customer focused orientation.

On to Troy specifically. From the start Trot went to bat for me in ways that others in my moving process had not. He went to underwriting multiple times on my behalf to help them understand my financial situation to ensure I can get the most out of my loan that I needed. While dealing with that, he kept me in the loop of communication ten fold! He didn't over communicate, but his timing was perfect and I always felt like I knew where I stood in the process of securing my loan. His customer service skills are outstanding and he built rapport and actively listened to my needs as I was making a life changing cross country move. My Wife Diana summed it up perfectly by saying "If only Troy and Rocket Mortgage could've been our Realtor and others throughout the moving process we wouldn't of had to worry about anything!" She's right. I've dealt with moving companies, realtors on both sides of the country, vehicle shipping managers, estimators, etc. and Troy was hands down the easiest and nicest person to deal with. I would recommend Troy and Rocket Mortgage to anybody who is looking for a home and doesn't want to feel like "just another file," or customer. Troy made my phone conversations personal and understood where I wanted to be, and he helped get me there. THANK YOU to Troy and Rocket Mortgage for making the process easy. Read MoreRead Less
Susana Wenzel
Dear Alex:
Thank you so much! You were awesome! It was a pleasure working with you!
Jeffrey & Susana Schlundt-Bodien
Melissa Huddleston
Stephanie was amazing. Great communication!
Debbie Henderson Real Estate Professional
Alex was fabulous! He answered his phone, was very responsive and professional and I will definitely refer him to future buyers that I work with. Rocket Mortgage got this deal closed 2 weeks before end of the contract. Everyone that I talked to there was amazing!!! Debbie Henderson-Realtor/Keller Williams Realty Seminole Florida
Barbara Kiely
I cannot say enough about Ben. The entire refinance process took 2 telephone calls and my providing a limited amount of documentation once! He answered every question I had and was able to provide me with several options and the corresponding costs and benefits of each. This was not the experience I had with the bank that held my mortgage for the last 10 years. I am not a tech person and the ...I cannot say enough about Ben. The entire refinance process took 2 telephone calls and my providing a limited amount of documentation once! He answered every question I had and was able to provide me with several options and the corresponding costs and benefits of each. This was not the experience I had with the bank that held my mortgage for the last 10 years. I am not a tech person and the thought of an online process was intimidating. But Ben walked me through it easily. I had seen Rocket Mortgage ads for a long time and never seriously considered them as I thought if my bank could not help me, how could Rocket Mortgage? Wow - was i ever wrong. My only regret is that i didn't contact Rocket Mortgage the first time!Read MoreRead Less