Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Krystal K L Spence
Eric was very polite and answered my calls/emails in a timely manner . Great customer service
Lissy Allegrotti
Babak did a great job for us! He was super helpful throughout the entire process and worked to make sure everything ran smoothly for us. This being our first home purchase, we were bit overwhelmed heading in but Babak put us at ease from day one.
Lauren Reece
AJ was helpful, willing to answer any questions I had and flexible with my schedule (which was very much appreciated).
Mark Jimenez
Skylar was increcibly helpful!
Terry Bornitz Real Estate Professional
Kelsey was very polite, I like a person who comes right to the point when explaining her reason for the call.
Joel Spenner
Chris provided exceptional service throughout the application, review and approval process. He interceded on my behalf on several occasions where it was difficult to provide the detail and documentation required by Freddie Mac and Fannie Mae. He also interceded when several Rocket Mortgage associates were placing multiple calls to my wife's employer to verify her employment. Chris was always ...Chris provided exceptional service throughout the application, review and approval process. He interceded on my behalf on several occasions where it was difficult to provide the detail and documentation required by Freddie Mac and Fannie Mae. He also interceded when several Rocket Mortgage associates were placing multiple calls to my wife's employer to verify her employment. Chris was always professional, courteous and empathetic to me. I recommend that any recording of phone conversations between Chris and I be used to train new associates on the "Best" way to interact with customers. I highly recommend Chris to all potential Rocket Mortgage customers.Read MoreRead Less
Mary McWin
Pleasant, patientand kind. Always there whenever we needed him for even the littlest thing. He made the whole loan process bearable. Cannot say Thank You enough.
Rick Altheide
Excellent service. All expectations were met and delivered flawlessly. Will definitely refer to anyone willing to list
Kim Hanson Haman Real Estate Professional
Drew was very helpful to both my clients and myself. I have dealt with other agents from Rocket Mortgage but my experience with Drew was above and beyond them all. He answered our questions and found answers to ones that he didn't have an immediate answer for. I would recommend him to future clients of mine and hope I get the chance to work with him again!
Jabez Addy
JJJ!!!!! I was secretly doubting you when you said that it was unacceptable for the appraisal to be done a whole week later after you originally quoted us. You said "book that date but let me make some phone calls", and sure enough the seller shot me a text and said "hey, the appraisal guy called me back and said that he's doing the appraisal tomorrow at 1:30". We never doubted you after that. ...JJJ!!!!! I was secretly doubting you when you said that it was unacceptable for the appraisal to be done a whole week later after you originally quoted us. You said "book that date but let me make some phone calls", and sure enough the seller shot me a text and said "hey, the appraisal guy called me back and said that he's doing the appraisal tomorrow at 1:30". We never doubted you after that. And thanks for always answering your phone or calling or texting back within minutes. Awesome from you Chris and the rest of your team!!!!!Read MoreRead Less