Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

John Dunn
Angelo did a great job for us. He made good recommendations on how to refinance rather than recast our loan which made sense. He answered questions quickly and accurately. I would recommend him and work with him again.
Michelle Iles
Abraham was patient with me all during the process. He explained any questions that I had to help me not to anxious. Abraham was very knowledgeable in everything that I asked.
Mark Irwin
Mike was great--knowledgable, kind, and patient--as he guided us
through the sometimes complex home loan procedure that he simplified toward closing.
Bobby Calmer
Kevin is friendly and called us weekly to check in on my wife and I during our home search process, but he was very difficult for us and our realtor to contact. We were frequently left sending voicemails, texts, and emails and having them in responded to for hours/days even during time sensitive moments. I have a discrepancy on my closing paperwork as well that he has not responded to yet. I ...Kevin is friendly and called us weekly to check in on my wife and I during our home search process, but he was very difficult for us and our realtor to contact. We were frequently left sending voicemails, texts, and emails and having them in responded to for hours/days even during time sensitive moments. I have a discrepancy on my closing paperwork as well that he has not responded to yet. I shouldn’t have this much trouble getting ahold of my banker.Read MoreRead Less
Kevin Margiawicz
Reply from Kevin Margiawicz:

Greetings,

Thank you for reaching out to us regarding your experience with Kevin. I see that you have already spoken to Makiya Morris of our senior research team. She will be your best point of contact moving forward with any further questions or concerns. Thank you for your feedback.

Originals 3dot
Cassandra was terrific. Second time Ive worked with Rocket and this time with her expertise and attention to detail we were able to close in record time in my experience. I will definitely, be in touch again in the furture. Thank you again!!
Wahl Family
Jon has been extremely responsive, patient, and an amazing teammate to work with. He is completely vested in our situation and trying to help us find the best scenario for our needs. He has a lot of expertise and tips, and takes a proactive approach so that we are well prepared to make the best offer on a home.
Patrice Achu
I didn’t have a very good experience working with Tony. At the initial stage of the process, he was helpful. He took over my file from a previous agent but wasn’t very flexible in assisting me with changes of what was promised me by the previous agent. Also most notable was that Tony did not notify me when interest rates started to go up. He reached out twice and only asked me if I wanted to lock ...I didn’t have a very good experience working with Tony. At the initial stage of the process, he was helpful. He took over my file from a previous agent but wasn’t very flexible in assisting me with changes of what was promised me by the previous agent. Also most notable was that Tony did not notify me when interest rates started to go up. He reached out twice and only asked me if I wanted to lock my rate but never did he let me know that interest rates were on the rise. I only found out a couple weeks before closing when I wanted to lock my rate that interest rates had gone up considerably, costing me significantly more in closing costs as well as monthly payments! I understood that Tony does not control the market interest rates, but I at least expected a heads up to let me know that rates were going up so that I could lock. My overall experience was significantly impacted by this to the negative. I am not happy.Read MoreRead Less
Tony Pearce
Reply from Tony Pearce:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Josh Reive
Shane is not only great to work with on a personal level. But he works very hard for you and your family to get the best rates possible. Super informative and knows his stuff. Thanks Shane!
Nathalie Hackett
Ali is very professional, knowledgeable and responsive. He made the mortgage application process a breeze. This was the easiest property purchase experience I have ever had, thanks to Ali and his team. Five stars all of the way.
Melani Crosby
I had the pleasure of working with Ramsin for a mortgage consultation, and I couldn't be more impressed! The experience was smooth, educational, and extremely transparent. He took the time to thoroughly explain my options, answered my questions, and made sure I understood the process. What I really appreciated was the honesty—there were no sales tactics, just clear, straightforward advice. The ...I had the pleasure of working with Ramsin for a mortgage consultation, and I couldn't be more impressed! The experience was smooth, educational, and extremely transparent. He took the time to thoroughly explain my options, answered my questions, and made sure I understood the process. What I really appreciated was the honesty—there were no sales tactics, just clear, straightforward advice. The consultation thorough and I now feel confident about the next steps. Highly recommend Ramsin for anyone looking for expert, no-pressure mortgage advice!Read MoreRead Less