Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Stephanie Schwartz Real Estate Professional
I had a great experience with Chris Zale at Rocket Mortgage. He was very knowledgeable, professional and quick to respond to anything I needed. I definitely would work with him and recommend anyone else doing the same.
JoshandNikki Kaufman
Moe was outstanding through our loan process! We had lots of questions, he responded quickly and patiently. He also checked How we were doing after his part was finished. Again Outstanding!
Debbie Black
This would not have been possible with out you Marcus! Thank you for being so patient with us and so understanding!
Michael DeLane
I was a first time prospective buyer unsure of the process of buying a home. So many questions. I contacted a few places, but was overwhelmed by the unfamiliar lingo and felt like I was talking to a salesperson only interested in my credit score and available cash. Then I spoke with Andrew. It was like I was talking to a friend who understood and was willing to offer guidance through the ...I was a first time prospective buyer unsure of the process of buying a home. So many questions. I contacted a few places, but was overwhelmed by the unfamiliar lingo and felt like I was talking to a salesperson only interested in my credit score and available cash. Then I spoke with Andrew. It was like I was talking to a friend who understood and was willing to offer guidance through the process. That is exactly what he and his team did from start to finish. I never felt like I asked a stupid question. Everything was thoughtfully explained and happened exactly as he described in our first conversation. He and his team were superb! I never was sent to voicemail. I spoke to a real person who had full knowledge of my loan. I never felt overwhelmed by the "process". In the end, I WAS talking to a friend who sincerely had my back and looked out my best interests. My highest recommendations! Read MoreRead Less
Dan Montgomery
CHERYL BUSS IS THE LIVING DEFINITION OF WHAT A MORTGAGE BANKER IS. IF MORTGAGE BANKERS WOULD HAVE OPREATED THE WAY SHE DOES, IN 08 THE HOUSING MORTGAGE CRISIS WOULD NOT HAVE HAPPEN. ONE MIGHT ASK WHY? I RESPOND BECAUSE SHE GENUINELY CARES FOR THE CLIENT NOT JUST MAKING A LOAN THAT WORKS BEST FOR HER, BUT WHAT IS BEST FOR THE CLIENTS INDIVIDUAL NEEDS. THIS IS WHAT SHE DONE FOR ME AND I AM VERY ...CHERYL BUSS IS THE LIVING DEFINITION OF WHAT A MORTGAGE BANKER IS. IF MORTGAGE BANKERS WOULD HAVE OPREATED THE WAY SHE DOES, IN 08 THE HOUSING MORTGAGE CRISIS WOULD NOT HAVE HAPPEN. ONE MIGHT ASK WHY? I RESPOND BECAUSE SHE GENUINELY CARES FOR THE CLIENT NOT JUST MAKING A LOAN THAT WORKS BEST FOR HER, BUT WHAT IS BEST FOR THE CLIENTS INDIVIDUAL NEEDS. THIS IS WHAT SHE DONE FOR ME AND I AM VERY GRATEFUL BECAUSE SHE SAVED ME 40,000.00. SHE IS MY O. L. ANGEL. GOD WORKS THROUGH PEOPLE AND GOD WORKED THROUGH CHERYL TO HELP ME. Read MoreRead Less
Melinda Lee
Jon has been best person I almost feel as he was a friend we had lots do but he worked Thur all them with me in very short time it really has been my pleasure working with him thank you so much for everything Jon don't ever change your awesome
Courtney Patrick
I can't say enough great things about my first time home buying experience, made infinitely better by Tim and the Rocket Mortgage team. Tim's responsiveness is next level. He was available for every question and worry I threw out no matter the day or time. He provided me with a ton of education and sound advice. Most of all, he made what is for many the most stressful part of homebuying to be one ...I can't say enough great things about my first time home buying experience, made infinitely better by Tim and the Rocket Mortgage team. Tim's responsiveness is next level. He was available for every question and worry I threw out no matter the day or time. He provided me with a ton of education and sound advice. Most of all, he made what is for many the most stressful part of homebuying to be one of the easiest. I feel very lucky that I happened to get connected with him when I called Rocket Mortgage on a whim for a pre-approval and am super happy that six months later we are buying a home thanks to his help!Read MoreRead Less
Erica Lynn
Jason Ellis.

This guy is the best person I have ever worked with for any kind of service.
There was no “selling”. His suggestions were perfect for myself and my family. He understood me as a consumer. His education on the process was HUGE. I felt so prepared for what was going to happen next. He know the entire process backwards and forwards and alerted me when he could see something coming up....Jason Ellis.

This guy is the best person I have ever worked with for any kind of service.
There was no “selling”. His suggestions were perfect for myself and my family. He understood me as a consumer. His education on the process was HUGE. I felt so prepared for what was going to happen next. He know the entire process backwards and forwards and alerted me when he could see something coming up. (eG he advised me to send in a copy of a bill that he thought UW would need. And when they needed it, I was able to upload same day).
He was the one I went to when I had questions even after his “time” was up. Not because others weren’t there for me, but because Jason knew me and knew how to explain it to me. Because he understood me as a consumer.

I am a leader in a customer service environment that strives on perfect experiences and knowing your customers. Because I’m in the service field myself, I often compare our work with other company’s work for service. Sometimes those (me) are the WORST customers! Jason was great. I wouldn’t change a thing.
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Brittany Blaha
Jesse was always willing to help with any questions we had. He was also very easy to talk to and very friendly. We were very happy with how easy they made this process.
Cherryl Haley
Kendale and the other professionals at Rocket Mortgage were always courteous, quick to respond and made the home loan process painless. I would definitely recommend Kendale as your mortgage banker.