Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Keith Frost
Ciera was always helpful and easy to contact.
LaNay Locher
Alyson has been amazing to work with! She clearly loves her job!
Alyson was available every step of the way through the application process. She explained what ever paperwork and documentation required to complete the loan. Alyson eased us through the entire process with grace and professionalism!
Jason Miller
I would recommend anyone to go through Brian T. He not only goes above and beyond he's very personable and easy to talk to. He spent a lot of time with us just to make sure we stayed on track. He made it easier on us by doing a lot of the for us. We have never dealt with anyone more dedicated so thank you for everything Brian.
April Tavares
Easy and stress free process.
Bill Twomey
This is probably my 8th loan or refinancing with Mike and, as usual, it was a great experience. Process was very simple and efficient and he is very knowledgeable, responsive and proactive in that process. I highly recommend Mike and Rocket Mortgage.
Paul
RM was fine up until the end. They hand you off a bunch of times and use deceptive tactics to make you pay more at the end of the process once everything is almost done. Wouldn’t use again.
Elizabeth Dowd
Reply from Elizabeth Dowd:

Dear Paul,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Paul,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Kurtis Bandy
Joshua took the time to set me on a path to home ownership. I have a plan in place now for the future. Thank you Joshua for your time.
Melanie Johnson
Shiraz is an outstanding collaborator. He dedicated significant time and effort to my client, achieving what many thought was impossible. His attention to detail and problem-solving skills set him apart, ensuring that every aspect of the project was handled with care. I would wholeheartedly recommend him to anyone looking for a reliable and skilled professional.
Beth Brown
Taylor is THE MAN!! I will never use anyone but Taylor. He helped me from day one. I swore off rocket mortgage due to a HORRIBLE experience with a random person. Well Taylor completely changed my mind. He went above and beyond to make me feel comfortable with every step of this enormous process. He made the process look so easy! Answering every single question, making sure I understood the ...Taylor is THE MAN!! I will never use anyone but Taylor. He helped me from day one. I swore off rocket mortgage due to a HORRIBLE experience with a random person. Well Taylor completely changed my mind. He went above and beyond to make me feel comfortable with every step of this enormous process. He made the process look so easy! Answering every single question, making sure I understood the process, talked me through things I was unsure of, was personable, knowledgable in every area of his job and more, and over all the most exceptional part of the buying process. I cannot say enough positive things about him. Taylor is what we call the bees knees. You will never find a better person at his job.Read MoreRead Less
Amy George
Justin made the whole homebuying process streamline and Simple. He is very knowledgeable, professional, and kind. I highly recommend him!