Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Nick Hough
Having Christian as my mortgage banker was a truly wonderful experience. He was extremely helpful and knowledgeable and helped me through every part of the process even answered questions and helped in the evenings and on the weekends.
Angela Pina
Sal made my experience at Rocket Mortgage wonderful! I had absolutely no idea what I was doing and everytime we ran into another issue, he was there helping me. I would never go to anyone else to purchase another home. Which I hope I don't have to do. I would rate 10 stars if I could! Thanks Sal! You're the man!
Dustin Amanda Hasch
Ya know I see all these great reviews about Jeff but I don’t feel like I got a very good experience with Jeff. He never answered my questions and in the rare occasion he did it was after being asked a few times and after several days of asking. I feel like if he needed something they I was expected to respond immediately and when I asked him something he just didn’t respond. We closed our house ...Ya know I see all these great reviews about Jeff but I don’t feel like I got a very good experience with Jeff. He never answered my questions and in the rare occasion he did it was after being asked a few times and after several days of asking. I feel like if he needed something they I was expected to respond immediately and when I asked him something he just didn’t respond. We closed our house last week and I still have questions left unanswered. I even had to report him to his supervisor multiple times for jeff not responding for days on end and trying to get me to do things unethically with the home buying process. But I guess in the end he did just enough because I closed on my house. I’d give him a 3/5Read MoreRead Less
Jeff Sherry
Reply from Jeff Sherry:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through your process. I understand that you spoke with our Client Relations Senior Research team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Katie Troccoli
Aaron was great to work with. Let’s do it again!
Sam Bales
Quicken/Rocket make the process so easy. They have great team members that make it such a breeze. Tim and team did phenomenal. Thanks
John Falls
I cannot begin to tell you how amazing Rima is. She helped me through a difficult time and reassured me every thing would be ok and it turned out that way.
My loan was handled so efficiently and while I still worried, Rima made sure I took a few breaths and relaxed. It is difficult to reassure a type A person. Rocket is so lucky to have her.
John F.
Clifton Granby
Jeremiah was amazing to work with. He has great interpersonal skills, communicates effectively, and works efficiently. He is attentive, timely, knowledgeable, and remarkably pleasant. I could not have had a better experience.
Keri Pickle
Lindsey is so easy to work with! She gives you all the options that would be best for you! She explains them well! Quick and super easy to work with!
Bryan Hilton
Working with Gregory and rocket Mortgage has been a pleasant experience. Throughout the process, Gregory was available all hours of the day and night to go over and walk us through this with this being our first time home purchase he was very helpful with terminology and was very thorough with explaining and breaking down the process. I would highly recommend Gregory and the Rocket Mortgage team. ...Working with Gregory and rocket Mortgage has been a pleasant experience. Throughout the process, Gregory was available all hours of the day and night to go over and walk us through this with this being our first time home purchase he was very helpful with terminology and was very thorough with explaining and breaking down the process. I would highly recommend Gregory and the Rocket Mortgage team. The site was very helpful and very easy to navigate with uploading documents and when something was needed, that was quick to reach out and limit the time delay so that we could meet closing date. Very good experience with the rocket mortgage team!!!Read MoreRead Less
Jim Goergen
Angelo has always been helpful to us through multiple moves in finding the right mortgage. He is extremely knowledgeable and responsive. We would definitely recommend Angelo for their next mortgage!