Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Karon Newby-Cooley
Dan was a pleasure to work with. He stayed on top of everything, made sure we were aware of all the options available to us, was available at odd hours and was the ultimate professional. He really made this process less stressful for me and my family. The Cooley's
Bonny Blu
Rocket Mortgage was on top of their game. Everyone involved was professional and honest with me. Rocket Mortgage exceeded my expectations by getting my loan closed a week early for us and I did not think it would be possible due to the Thanksgiving Holiday. Everyone was just wonderful to work with and was there for me throughout the whole process. I am a first time home buyer so I had many ...Rocket Mortgage was on top of their game. Everyone involved was professional and honest with me. Rocket Mortgage exceeded my expectations by getting my loan closed a week early for us and I did not think it would be possible due to the Thanksgiving Holiday. Everyone was just wonderful to work with and was there for me throughout the whole process. I am a first time home buyer so I had many questions and uncertainty and everyone helped me understand the process and assured me that things would be just fine. They treated me like an old friend or family member and I can't tell you how important that is to me as a a customer. Read MoreRead Less
Tera Garlie
James was very responsive when we had questions and the entire Rocket Mortgage team provided excellent service throughout the process. I would highly recommend Rocket Mortgage.
Estelle Rose
Kelsey is very diligent and knowledgeable. She followed up regularly throughout the house search process, explained thoroughly various mortgage options and answered all my questions. She made herself available even outside of standard working hours.
Kathryn Mixon
I just closed on a house in my home town. The mortgage company the buyer of my house used, First Community Bank, was worse than my worse nightmare. They refused to talk to their client, the realtors, or Rocket Mortgage (my mtg. company). We closed late due to serious negligence and lies from top management. This caused me great stress because my paraplegic son was scheduled for major ...I just closed on a house in my home town. The mortgage company the buyer of my house used, First Community Bank, was worse than my worse nightmare. They refused to talk to their client, the realtors, or Rocket Mortgage (my mtg. company). We closed late due to serious negligence and lies from top management. This caused me great stress because my paraplegic son was scheduled for major reconstructive surgery. We were left homeless until First Community decided to get their act together. They never apologized or compensated me for the additional costs I incurred as a result of their negligence.
Fortunately for me I used Rocket Mortgage. My mortgae was handled quickly and professionally. I was kept up to date almost daily. Every person assigned to the different parts of my mortgage process was professional, kind, thoughtful, and made me feel my loan was very important to them. Any questions I asked were answered almost immediately and completely. Everything was explained in great detail so I always knew what to expect. Their website really made it easy for me to keep up. I could see what I needed to do, what I had done, and copies of all signed forms were kept in a file for easy reference. No muss no fuss... I would recommend Rocket Mortgage to anyone who is interested in getting a mortgage. They were a pleasure to work with.Read MoreRead Less
Norman Marion
ken had to deal with my situation twice and handled it well both times in 2016...when i was available for refininancing ken got my wife and i through the procedure quickly and accurately to make the process very easy to go through...thanks ken
Susan Young
Brian was very thorough and easy to work with. Im a mortgage lender myself and would would hire someone like Brian anyday!
Otis Knighton
I had the distinct pleasure of working with Lawrence to on refinancing options available to me through Rocket Mortgage. Lawrence is a consummate professional who is not "pushy" or impatient, qualities that tend to be prevalent in his industry. He was patient and kind, listened to and addressed my concerns and was able to provide me with suitable options which allows me to make an educated ...I had the distinct pleasure of working with Lawrence to on refinancing options available to me through Rocket Mortgage. Lawrence is a consummate professional who is not "pushy" or impatient, qualities that tend to be prevalent in his industry. He was patient and kind, listened to and addressed my concerns and was able to provide me with suitable options which allows me to make an educated decision. I enjoyed the entire process and decided to refinance through Rocket Mortgage based on the information provided to me by Lawrence. Read MoreRead Less
Greg Mcferrin
Mike Rollins has great customer service skills he is a good person and has a strong passion to make the customer happy makes you feel comfortable.
Shana Thompson
Mike has the best customer service skills! He's very personable and takes pride in helping anyway he can! I've recommended him to everyone I know!