Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Carolyn Lee
Great phone experience today speaking with Tom! I called Rocket Mortgage today after receiving a letter from my mortgage holder informing me that I have an Adjustable Rate Mortgage loan and my loan rate was going up an would go up every six months! I never signed up for an ARM loan, but because my loan was sold to another lender apparently my loan was changed from a fixed loan to ARM loan of ...Great phone experience today speaking with Tom! I called Rocket Mortgage today after receiving a letter from my mortgage holder informing me that I have an Adjustable Rate Mortgage loan and my loan rate was going up an would go up every six months! I never signed up for an ARM loan, but because my loan was sold to another lender apparently my loan was changed from a fixed loan to ARM loan of which I was unaware.

I was ready to give the house keys to the lender but Tom talked me off the ledge. Thank goodness for Tom. He listened to me and said he would look into options for me. Tom patiently explained my my options in a clear manner that I was able to understand. He listened to me and answered my questions clearly. We discussed a plan and I now have my homework to do. He didn't speak from a script; he spoke like someone who truly wanted to help me and who had my interests in mind. I truly appreciated my conversation with Tom.

While we weren't able to close on a loan today, I look forward to speaking with Tom again in January when I'm hoping we can secure a loan.

If I were able to give Tom 10 stars, I would. It was a pleasure speaking with him.

Thank you.

Kind regards,

Carolyn

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Paula Rivera
Chris was a pleasure to work with...he was my first point of contact with Rocket Mortgage and always available to assist. He helped me with the initial application process and through the process was always receptive to my inquiries. He responded promptly and was very knowledgeable. He gave me clarity on the process and was transparent. He didn't appear to me to be the typical sales guy to ...Chris was a pleasure to work with...he was my first point of contact with Rocket Mortgage and always available to assist. He helped me with the initial application process and through the process was always receptive to my inquiries. He responded promptly and was very knowledgeable. He gave me clarity on the process and was transparent. He didn't appear to me to be the typical sales guy to throw you a pitch and then dismiss you. His other team members Alexander Malik and Garret Cerkvenik were just as thorough and knowledgeable. I felt supported through the entire process. It was one of the most smooth refinances I have ever experienced. Love the Rocket Mortgage.com portal -- greatest invention yet!! Keeps you - the customer - in the know at all times on the process of the application and eases the communication path between lender and customer. Thanks again, Chris and the Rocket Mortgage team for all your help.Read MoreRead Less
Scott Phillips
Jon kept in close contact every step of the way.
Vivienne Outlaw
Ken was so helpful during the refi process. He was on hand to answer any question I had and if he did not have the answer he found it and closed the loop with me. My experience with Rocket Mortgage was wonderful and one I highly reccomend.
Ashley Martin
Jon made my home buying experience go so smoothly and pain free! He was easy to get ahold of and always promptly responded to any questions that I had and kept me updated on the process. Working with him was great and he defiantly exceeded all expectations!
Phyllis Pugliese
Gabi was extremely helpful in refinancing my Rocket Mortgage. She kept me informed throughout the entire process and answered any questions in a timely and very professional manner. This ultimately made the entire process painless. Thank you!
Lee Baldwin
Michael was very informative, friendly & knowledgeable in helping us secure our home mortgage. I would highly recommend him to anyone going through the process.
Bruce Bursten
Daniel was terrific to work with. Efficient, customer-focused, engaged, and definitely expert. He was our advocate in working on our loan, and he was extremely and quickly responsive to any questions or concerns that we had. A real pleasure to work with, and a huge asset to the Rocket Mortgage team. Thanks very much, Daniel!
Mitchell Cabin
Martha was great to work with. She explained each step before it happened and followed up consistently. I have already recommended her to 3 people.
Joe Rivera
I am so pleased with all my teen helpers especially Brian Ashley all the guys I'm sorry I forgot everybody's name I am so grateful that you guys hoping to get my house as soon as I get the keys and sign the papers I'll be sending you guys pictures hopefully one day we get to meet in person so I can check all your hands thank you again on behalf of the Rivera family and hopefully we do business all...I am so pleased with all my teen helpers especially Brian Ashley all the guys I'm sorry I forgot everybody's name I am so grateful that you guys hoping to get my house as soon as I get the keys and sign the papers I'll be sending you guys pictures hopefully one day we get to meet in person so I can check all your hands thank you again on behalf of the Rivera family and hopefully we do business all over again again thank you so much so much thank youRead MoreRead Less