Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Alan L.
We closed in record time. All questions we had were answered in a timely manner. Everyone we talked with were knowledgeable,courteous and they got us answers promptly.
Richard Whitney

With companies that get the top ratings for customer service, you always wonder who and what their service is. If Garrett is the benchmark for what Rocket Mortgage is then Rocket Mortgage is an absolute customer service juggernaut, because Garrett appears to me to be an exception rather than the rule. Garrett embodies customer service and engineers all his encounters to amaze. One of the main ...
With companies that get the top ratings for customer service, you always wonder who and what their service is. If Garrett is the benchmark for what Rocket Mortgage is then Rocket Mortgage is an absolute customer service juggernaut, because Garrett appears to me to be an exception rather than the rule. Garrett embodies customer service and engineers all his encounters to amaze. One of the main reasons we went with Rocket Mortgage was how easy Garrett made the process and how absolutely delightful he is.

From the start, Garrett advocates for the customer at every step of the way. He wants you to get a home and loan easy. No issue is too small and he takes absolute care of you. Garrett was always available even on weekends when any important issues occurred. Garrett would frequently check-in and treat my wife and I not just as customers but as friends. Garrett is a class act and takes time to hand-write personalized notes to see how you are doing in an age that people just see emails regularly fly. The customer is first in his eyes and the process is second. I appreciate that motif.

However, Garrett not only treats customers well like me, but he also works fabulously well with real estate agents and the seller through the house buying process. Like me, neither had worked with Rocket Mortgage before and the seller had actually raised concerned about working with an unknown lender. However, after several calls and encounters, they knew Garrett and by proxy Rocket Mortgage were the real deal and were excited to work with Garrett. Redfin and the seller were all impressed that rather than taking days or hours, Garrett resolved issues in mere minutes with completely control and empathy.

Garrett is my go to man and if I had to do another loan, Garrett would be where I start. He is top notch and provides an amazing first time home owner experience. I recommend him to anyone. My wife and I are looking forward to our new house and welcoming a new child beneath its roof. Something that might not have occurred if Garrett had not always been on top of things over the weekend. He has two, very soon to be three, satisfied customers.Read MoreRead Less
Jennifer Macab
Dan was very helpful,courteous, understanding and professional mortgage specialist. He did a remarkable job to really assist us in becoming 1st time homeowners. He and the company in general never criticized our financial
capability but instead worked with us in achieving our dream home. He was a support person regardless what time or day it is from the beginning of my application till end ...Dan was very helpful,courteous, understanding and professional mortgage specialist. He did a remarkable job to really assist us in becoming 1st time homeowners. He and the company in general never criticized our financial
capability but instead worked with us in achieving our dream home. He was a support person regardless what time or day it is from the beginning of my application till end before smoothly transitioning us to the
next person in charge. Thank you Dan Suiter! Keep up the good work. Read MoreRead Less
Mike Popovski
I had a great experience with Laura and Rocket Mortgage. She was very helpful throughout the loan process and took care of all of my concerns.
Barbara Notre
Professional, courteous, efficient and easy to work with.
Carlos Gabriel
Desde que nos mudamos a Boston, Massachusetts Joaquín ha sido el oficial de préstamos hipotecarios que más nos ha ayudado en la búsqueda de un nuevo hogar. Joaquín entiende tus necesidades y puedes hablar con él abiertamente. Su entendimiento del mercado, las leyes hipotecarias del estado y dominio del inglés y español hacen de Joaquín el oficial bancario que usted debe consultar.

Since we moved ...Desde que nos mudamos a Boston, Massachusetts Joaquín ha sido el oficial de préstamos hipotecarios que más nos ha ayudado en la búsqueda de un nuevo hogar. Joaquín entiende tus necesidades y puedes hablar con él abiertamente. Su entendimiento del mercado, las leyes hipotecarias del estado y dominio del inglés y español hacen de Joaquín el oficial bancario que usted debe consultar.

Since we moved to Boston, Massachusetts Joaquin has been the mortgage loan officer that has helped us in the search for a new home. Joaquin understands your needs, and you can talk to him openly. His understanding of the market, mortgage state laws, and proficiency in English and Spanish makes Joaquin make the mortgage bank officer that you should consult.Read MoreRead Less
Danielle Price
Jim did a great job processing our loan. We enjoyed working with him. He was conscientious and efficient and we highly recommend him!
Shannon A
Just an amazing experience with Sam, Sandra and Tanya who helped us link up with Sam!
Jane E.
Nate was efficient. His communication was top-notch, and always responded to our questions with understandable information.
Julie Mayer
Wonderful to work with. Calming presence during entire process. I would email questions and he'd call promptly to answer. My family and friends were skeptical about the online process, but they are believers now. Brian is very intuitive and asks the right questions in order to provide the best loan for your needs. He doesn't apply a one size fits all approach. Thanks Brian!