Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Sheldon Matthews
Sarah is by far the best mortgage banker I have EVER worked with. She made the entire loan process not only easy, but enjoyable. She is very thorough, expedient, dependable, and quite possibly the most pleasant person to talk to on the phone. Five stars doesn't even justify how great she is.
Layne Mutchler
First off, if there was a way to give a rating higher than 5, Chad would get it! Having been in the service industry for 18 yrs myself, Chad is the "model" representative for a positive customer experience. In the recent past, I have had 2 horrible encounters with other lending representatives.

From the first phone call up until today, Chad has been outstanding. I have to admit that i was a ...First off, if there was a way to give a rating higher than 5, Chad would get it! Having been in the service industry for 18 yrs myself, Chad is the "model" representative for a positive customer experience. In the recent past, I have had 2 horrible encounters with other lending representatives.

From the first phone call up until today, Chad has been outstanding. I have to admit that i was a little nervous about trying a 3rd time after my 2 past attempts, but Chad has been so helpful and has made this process actually exciting and fun as I would have hoped it would be.

I would recommend Chad at Rocket Mortgage to anyone, and have actually already passed his info along to several family members.Read MoreRead Less
Lance Lippincott
Made an already stressful process into smooth sailing. Can't recomend enough.
Bill Parker
Thomas was great. He was able to provide some insightful guidance regarding points along with the data to back it up. Additionally, I needed to make some significant changes to my loan after I had a signed purchase agreement, Thomas handled it without hesitation and closed me on time.
Vanessa Bailey
We just closed today and found that working with Cody Vincent was very smooth. He is knowledgeable, prompt is responding and with us he had to be extra patient because we ended up making offers on several houses.
Jon Blodgett
As a first time home buyer, Donnie knew every question that I asked and rarely had to go to his boss for answers. He was available day and night and an awesome person to talk to.
Jessica Smith
Michael was great! He was very thorough when answering all my questions (I had tons since this was my first time going though the home buying process). He stayed aware of when I viewed properties to follow-up and see if there was anything he could assist with. Although Rocket Mortgage is a huge corporation, Michael made it feel like it was a small/local business.
Joseph Kester
Excellent....couldn't have had a better experience
Mike Whalen
Justin was extremely knowledgeable, professional and very helpful. Talked and walked us through every process. Always there to help, returned phone calls promptly and got answers when we needed them. Great guy!!! Thanks Justin!!!
Del Fugler
I was preparing to buy a new house and needed to get pre-certified. I am a returning Rocket Mortgage customer since our refinance was made so effortless. After going through the Rocket Mortgage interview, my application needed more personalized attention. I was connected with Brian via chat which I like. Within 15 minutes, he had me preauthorized for the amount I requested. Waiting in my ...I was preparing to buy a new house and needed to get pre-certified. I am a returning Rocket Mortgage customer since our refinance was made so effortless. After going through the Rocket Mortgage interview, my application needed more personalized attention. I was connected with Brian via chat which I like. Within 15 minutes, he had me preauthorized for the amount I requested. Waiting in my email inbox was an explanation of the process and what information and documents I would need to gather. Finally, Brian gave me his cell number and encouraged me to call anytime without hesitation. I never dreamed I would be carrying a valid preauthorization letter that same day. I will review again once we've finished this process. I hope the momentum continues in my favor. Thanks!Read MoreRead Less