Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Sara Marie
Kyle made our home buying experience feel smooth from start to finish. He took us through each step with ease and was professional, courteous, and friendly in making each of those steps seamless. As first-time home buyers, we couldn't have been happier with the process and the constant help and guidance from him. We will recommend Kyle and Rocket Mortgage to anyone we know looking for a home ...Kyle made our home buying experience feel smooth from start to finish. He took us through each step with ease and was professional, courteous, and friendly in making each of those steps seamless. As first-time home buyers, we couldn't have been happier with the process and the constant help and guidance from him. We will recommend Kyle and Rocket Mortgage to anyone we know looking for a home mortgage. We thank Kyle for not only helping us move into our dream home, but making the process so smooth!Read MoreRead Less
Scott Meier
Quick, courteous, thorough, complete. Easy to work with, and easy to get to know.
Ann Rolli
It was a pleasure working with Simon as we navigated through the loan process. Simon was able to listen, address our questions with knowledgeable reponses and guide us to the next step. He offered his continued support once we were at a next step and actually meant it. I got confused a couple of times and he stepped right in to assist with the process. That level of professionalism alone is ...It was a pleasure working with Simon as we navigated through the loan process. Simon was able to listen, address our questions with knowledgeable reponses and guide us to the next step. He offered his continued support once we were at a next step and actually meant it. I got confused a couple of times and he stepped right in to assist with the process. That level of professionalism alone is more than I have experienced in both my personal and professional life. Simone is a true asset to Rocket Mortgage.Read MoreRead Less
Mark Yatchak
This review is somewhat long as I experienced a major credit pitfall a couple weeks prior to closing and wanted to share my story. I don't want to bore readers, so I tried to sum up my opinions and experiences with Rick within the first paragraph for those wanting a quick read.

For many of us buying a home can be an extraordinary stressful and emotional process. I feel very fortunate my home ...This review is somewhat long as I experienced a major credit pitfall a couple weeks prior to closing and wanted to share my story. I don't want to bore readers, so I tried to sum up my opinions and experiences with Rick within the first paragraph for those wanting a quick read.

For many of us buying a home can be an extraordinary stressful and emotional process. I feel very fortunate my home purchasing experience crossed paths with a genuine, professional and knowledgable person whom never made me feel as though I’m just another number or dollar sign in the pipeline. I truly value a persons integrity and I was very pleased to see that Rick is a man of integrity as he was honest, upfront, understanding and patient. I actually felt as though I was his only client as I always had the support I needed, and then some. I sent my fair share of emails and phone calls and was more than likely a pain at times, but no matter how mundane some of my questions must have been, each was answered quickly and with detailed answers I could understand. I don’t know how he does it. I can’t imagine how busy he must be, yet he always maintained his professionalism and always treated me dignity and respect.

Now for my story - I accepted a job transfer, had relocated, was living in short term temporary quarters and working at my new location. My household goods had been shipped here and were here in temporary storage, the seller of this home had their household goods shipped to their new out of state location with plans to start building a new home. Everything was going so well and I was truly ecstatic of my new life here.

About two weeks prior to closing, an unknown credit issue from the past popped up which prevented me from obtaining either a conventional loan or an FHA loan. I then learned I would be eligible for a home loan five months from now since the unknown credit issue I had was on a time clock and required a 4 year waiting period before I would be eligible for a home loan. At the end of the day, I didn’t have five months and was going to lose this house as the market here is very strong and homes sell very quickly.

My world immediately crashed and I was devastated, confused and ashamed. Aside from becoming pretty much instantly homeless after my temp quarters lease expires in a couple weeks, I was even more concerned of the havoc I just caused for the sellers as I just ruined everything for them. Words can’t express how terrible I felt.

Rick and I spoke at length numerous times over the next couple days and he was still in my corner. Rick told me, "we wont go down without a fight"; and fight for me he did. Rick reached out to two divisional VP's and would get back to me as soon as he hears back from them. After bitting my nails off while waiting, Rick called and came back with a plan. I was approved for an “in house” type of loan with a bit higher interest rate. Rick’s game plan was that he could get me into the home I wanted now and advised the higher interest rate would only be temporary. In five moths I will have satisfied the four year waiting period from my previous credit issue and after the timeline passes, Rick offered assistance with refinancing into a new home loan with the then current competitive interest rates.

Thank you Rick, I wouldn’t be sitting in this home writing this review if it weren’t for you!

I was amazed at how “quick” Rocket Mortgage can close on a loan (no pun intended). Even with the snafu we ran into, we still managed to close on the same day originally anticipated had it not happened. Even post credit issue, neither my realtor nor the seller thought it possible to close as quickly as it did as I was purchasing a home on an island in Alaska (where things take time due to resources), yet it happened just as Rick anticipated.

I have to give a big shout out and thank you to Rick’s team too. The people working behind the scenes are a vital and essential part of the loan process; and to work with a team that was on top of their game while being helpful, responsive and kind was the icing on the cake!

Thanks to everyone at Rocket Mortgage whom helped me get through this battle and into this beautiful home, you guys Rock!
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Becky Hoover
I would have no problem recommending Jeremy or Rocket Mortgage to anyone, to any friends
or family! He was always courteous and helpful and delivered just what he said he would...a refinanced mortgage that was exactly what I hoped for; one that not only lowered my interest rate and payment, but was low cost and quick. He answered all my questions throughout, was very professional and made the ...I would have no problem recommending Jeremy or Rocket Mortgage to anyone, to any friends
or family! He was always courteous and helpful and delivered just what he said he would...a refinanced mortgage that was exactly what I hoped for; one that not only lowered my interest rate and payment, but was low cost and quick. He answered all my questions throughout, was very professional and made the whole process painless. Thank you Jeremy!Read MoreRead Less
Tammy Morris
She has been absolutely great so far! She has went out of her way to answer our questions and to respond quickly. We still have a way to go in this process but I have confident she will continue the great work!
Casey Schmakel
Brian was very helpful with the home purchasing process from start to finish. He was able to take my current assets and help find a loan that would work for me when no one else would work with me.
Bo Jensen
Zach was AMAZING to work with. He was incredibly helpful, responded quickly to all of my queries, and make the whole process seamless and MUCH easier than I expected.
AJ was awesome. started my chat just for some information I want to asked, I did not even think to get an approval loan. Amazingly AJ made it happened professionally, we ended our conversation with preapproval letter. It was a great pleasure talking to AJ! now I believe what my mother in law said: Rocket Mortgage is amazing!! So happy and relieve to know that we are ready to put an offer on our ...AJ was awesome. started my chat just for some information I want to asked, I did not even think to get an approval loan. Amazingly AJ made it happened professionally, we ended our conversation with preapproval letter. It was a great pleasure talking to AJ! now I believe what my mother in law said: Rocket Mortgage is amazing!! So happy and relieve to know that we are ready to put an offer on our dream home.Read MoreRead Less
Chessica Harville
Nathan is a great example of a someone you want on your side during the process of buying home. There was never a time that he was not there to answer a call or email. He was also there even after the file went to the underwriters to help with anything that comes along. Professional and respectful! All around a 5 star experience! Thanks Nathan!