Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Pierre Cadena
The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every interaction. The Rocket Mortgage process was an efficient one, from pre-approval, to approval, and ultimately to closing. Its web portal is developed well and plays a critical function in information ...The experience my wife and I had in working with Paul and the Rocket Mortgage team to purchase a new home was nothing short of amazing. Paul was proactive, diligent, and thoughtful during every interaction. The Rocket Mortgage process was an efficient one, from pre-approval, to approval, and ultimately to closing. Its web portal is developed well and plays a critical function in information amalgamation. Paul’s ability to communicate well and manage customer expectations made for an overall seamless experience. All of the aforementioned characteristics are certainly ones you should expect, but often do not receive, from any service provider or company. However, Paul even went above and beyond in a number of ways. These were the actions that ultimately differentiates Paul from others that I have worked with in a similar capacity. First, honesty and transparency. Paul’s unbiased advice allowed me to have critical information in various areas from a home financing insider. This allowed me to make informed and efficient decisions. Second, relationship. Clearly, it is evident that trying to build rapport and deeper relationships with customers is important to Paul. He took the time to get to know not only my wife and me, but also our situation and preferences. To then navigate and ‘hand hold’ us through every phase of the financing process, allowed us to never feel directionless in this journey. Lastly, continuous improvement. Paul asked for feedback on his and Rocket Mortgage’s performance at various points in time. I can only surmise that this was in an effort to improve on any areas where customers thought there could be room for improvement. It is comforting to know that Paul takes into account opinions from his customers and continuously seeks to improve his engagement and service. Overall, I could not be more pleased in choosing Rocket Mortgage as a financing partner, and, of course, having the great pleasure to work with Paul. Read MoreRead Less
Ute Rowan
Justin was very professional, extremely helpful, made the whole process easy for us and overall an awesome experience!
John Kohles
Nate was fantastic! Kept me up to date throughout the loan process, was always quick in responding to any questions I had, and he was extremely friendly. Keep up the awesome work, Nate!
Denise Mann
Very understanding, efficient, accurate, did not make me feel stupid, very professional, knowledgeable about the business.
Penny Pappis
RYan was helpful, courteous and patient. He stayed involved during the entire process although there were hand-offs he remained a constant. He was always professional and responsive
Debbie Pearce
Very helpgul, returned phone call and emails in a timely manner. Very patient helping us with some unexpected problems with a creditor.
Jason Farley
Very helpful, thorough and timely. Always returned calls and emails promptly and moved us through the process of refi with ease.
Chris Naab
Ryan is the best in the business! I felt like I knew a lot about the mortgage options that were out there and what rates were at but Ryan blew me away with knowledge and expertise! He got me a package without PMI and saved me a ton!
Christina Bryant
Courtney was very professional and very efficient in her dealings with my wife and I for both mortgages we are doing.
George Meiers
I have worked with Justin to refinance a home on several occasions and always found Justin and his organization to be first rate. The process was extremely fast and easy. I provided Justin with some reference documents on the home and financial statements and in a little more than a week I received a package in the mail containing mortgage documents, and a closing date. They provided a lawyer ...I have worked with Justin to refinance a home on several occasions and always found Justin and his organization to be first rate. The process was extremely fast and easy. I provided Justin with some reference documents on the home and financial statements and in a little more than a week I received a package in the mail containing mortgage documents, and a closing date. They provided a lawyer who came to the house and completed the process. It was very quick and efficient. I have dealt with banks prior to this experience and they cannot compare to the prompt and fast service Justin provided. I would recommend Justin and Rocket Mortgage to anyone thinking of financing a home. Totally satisfied with the service they provide. Read MoreRead Less