Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Justin Righero
Nathan made sure everything went smooth with my loan experience. When I did have a small issue during the process he took a personal interest, reacted quickly, and resolved everything. Thanks Nathan!!!!
Craig Jeffers
The costumer service I received from Megan and Rocket Mortgage team was absolutely outstanding. At first I felt uncomfortable getting a loan from someone I didn't know or could talk to face to face, but Megan quickly put me at ease. During the process, Megan slowly help walk me thought each section of my loan and made sure I completely understood every piece. She also walked me through the ...The costumer service I received from Megan and Rocket Mortgage team was absolutely outstanding. At first I felt uncomfortable getting a loan from someone I didn't know or could talk to face to face, but Megan quickly put me at ease. During the process, Megan slowly help walk me thought each section of my loan and made sure I completely understood every piece. She also walked me through the process of using the Rocket Mortgage website click by click. Megan helped give me that felling like she lived in my neighborhood and I was getting my loan from my local bank. I plan to refer anyone I know that is looking for a house of thinking about refinancing, to talk to Megan.Read MoreRead Less
Brian Hoffmaster
Jon was great to work with. He helped us through the first-time home buying experience, and was always able to help answer any questions we had!
Cindy Sanchez
Molly was friendly, knowledgeable and efficient.
She helped me greatly and I would recommend her to any and all.
Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!Read MoreRead Less
Richard Key
I have worked with Brian on two loans and he has been very accommodating on both occasions. He answers all my questions, always returns my telephone calls, and guides me through each step of the loan process. He is the best loan officer I have ever worked with.
Mike Goodreau
Scott worked with me to purchase my home, although we had many problems, Scott worked tirelessly to take care of them. I would recommend Scott to any of my friends and family without question.
Karen Brotherton
Joe is a pleasure to deal with. Returns calls promptly, professional, courteous and makes the whole process easy and stress-free! Would highly recommend working with Joe! Karen B and Bill A
Jared Stanek
Troy helped my wife and I qualify for a relocation loan to get us the best possible terms and rates for our move to Idaho. He took great care of us and helped us buy the home of our dreams!
Mike Cota
Anthony was very diligent and detailed in his interaction with me. We made the right decision to go with Rocket Mortgage and Anthony!