Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

matt hale
Michelle was awesome to work with! She was very responsive not only with communications, but great ideas! Rocket is lucky to have her. Thanks again, Michelle!
LouAnn Spiess Simpson
Brandon was pleasant and easy to work with. My objection to his work is he quoted me an interest rate and when the program ran out for that rate he said he could still get it. That was wrong while reading my closing papers I found out the rate was 2% higher. That increased my monthly payment. This makes a big difference in monthly budgeting.
Brandon Ward
Reply from Brandon Ward:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. Please let me know if there is anything I can do for you in the future. It will be my ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity.Read MoreRead Less

Erika C
I am so thrilled with the support and kindness Perla showed me! Her work is incredible and I am so thankful for her!
LA
I had an amazing experience as a first-time homebuyer working with Phillip. From the very beginning I knew Phillip’s knowledge and professional insight was going to help me every step of the way. I highly recommend Phillip to any of my friends and family for future home purchases!
Mercadex
Marcello was great to work with, as was his entire team. This was by far the smoothest closing we have ever experienced. Communication was excellent and we were kept informed of the progress through their great email system. I would recommend Rocket Mortgage to anyone looking to close on a R/E deal. Thank you!
Sundeep Tripuraneni
Helped me and my wife improve the credit score to get a better interest rate.
Ben Hammel
I cannot speak highly enough of Mitch! Throughout the entire process of getting my home loan, he was extremely responsive, helpful, and never pushy. What stood out most was his mentorship approach—something invaluable as a first-time homebuyer. Mitch patiently answered all of our questions, explained each step clearly, and guided us through closing. His professionalism and care significantly ...I cannot speak highly enough of Mitch! Throughout the entire process of getting my home loan, he was extremely responsive, helpful, and never pushy. What stood out most was his mentorship approach—something invaluable as a first-time homebuyer. Mitch patiently answered all of our questions, explained each step clearly, and guided us through closing. His professionalism and care significantly reduced the stress of the process. I would highly recommend Mitch to anyone looking to obtain a loan!Read MoreRead Less
Olivier Nazon
Dean was great. Easy to work with
Melissa Grimwood
Tyler misled us on what we could be approved for. My husband is eligible for VA loan. He kept hedging throughout the process. Told us and realtor that the price we were selling our house for would be enough to cover the things we needed to do and then said it wasn't and because we didn't sell for higher amount he couldn't get us into the house we found. Then when asked to provide a letter saying ...Tyler misled us on what we could be approved for. My husband is eligible for VA loan. He kept hedging throughout the process. Told us and realtor that the price we were selling our house for would be enough to cover the things we needed to do and then said it wasn't and because we didn't sell for higher amount he couldn't get us into the house we found. Then when asked to provide a letter saying Rocket couldn't help us with financing he basically tried to put it on us saying my husband had delinquent accounts although my husband's debts are in good standing. Another lender said they are not even sure how he said we were approved at the amount he said. Wanted us to see if we could get gufted money by someone to help pay off a debt and still said it wouldn't be a guarantee. Now we are looking at our house selling and us not having a place to go.Read MoreRead Less
Tyler Brown
Reply from Tyler Brown:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I saw that you were able to speak with our Client ...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Stella Liao
Keith was fantastic to work with. He explained everything clearly, answered all my questions quickly, and made the mortgage process smooth and stress-free. I’d highly recommend him to anyone looking for a reliable and professional lender. was fantastic to work with. He explained everything clearly, answered all my questions quickly, and made the mortgage process smooth and stress-free. I’d highly ...Keith was fantastic to work with. He explained everything clearly, answered all my questions quickly, and made the mortgage process smooth and stress-free. I’d highly recommend him to anyone looking for a reliable and professional lender. was fantastic to work with. He explained everything clearly, answered all my questions quickly, and made the mortgage process smooth and stress-free. I’d highly recommend him to anyone looking for a reliable and professional lender.Read MoreRead Less