Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Brogan O'Brien
Brian and his team were phenomenal on every level, every step. Love that they don't sell your loan, will refinance here in a few years and look forward to working with them again!
Kylie McKillip
Brian and his team were phenomenal on every level, every step. Love that they don't sell your loan, will refinance here in a few years and look forward to working with them again!
Gary Marinin
Taryn is extremely personable, friendly and will make you at ease almost instantly. She got me connected with everyone and everything I needed in the buying process and followed up whenever I had any questions. True professional and great to work with!
Cindy Larsen-Merker
Sam was amazing and was so good to work with. He also provided me with a great realtor and all worked together. Had a great experience for a first home buyer. He was so detailed and explained everything as we had to take each step.
Mary Guyer
Worst experience of my life. Well, almost. Would be hard to knock the ex-husband from that slot. Talking to Justin was like talking to a used car salesman. More than once, I suggested he give me a list of what WAS required rather than NOT needed. I hung up on him and asked to be assigned to someone else. They assigned me to his boss who CLEARLY knew how to handle a loan. I was an existing customer...Worst experience of my life. Well, almost. Would be hard to knock the ex-husband from that slot. Talking to Justin was like talking to a used car salesman. More than once, I suggested he give me a list of what WAS required rather than NOT needed. I hung up on him and asked to be assigned to someone else. They assigned me to his boss who CLEARLY knew how to handle a loan. I was an existing customer for somewhere around 10 years. I can only imagine what they put NEW customers through. In the past, I have recommended Rocket. NEVER AGAIN!Read MoreRead Less
Justin Daniels
Reply from Justin Daniels:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team, Catherine Anderson regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Gavin Martin
Jeff was extremely helpful throughout the process! I changed what I was looking for multiple times and he helped walk me through all the different options and got me into my first place! 10/10
J Mtn
Brenton is a class act, extremely responsive, informed, and tremendously helpful. He keeps things moving along and overall was a joy to deal with. We can't thank him enough!!
Kent Child
It has been a real privilege working with Tim. He was always available to answer questions and worked very hard to make this home purchase easy and seamless. I will always point friends looking for a mortgage to Tim and Rocket.
germary figueroa
LaQuitta was amazing, she answered all of my questions clearly and explained how the whole process worked. She was able to help me with my credit in less than 4 days and always had a great attitude. 100% recommended. Thanks LaQuitta :)
Anadia O.
Working with Jacob was an absolute pleasure. His professionalism, expertise, and dedication set him apart as an outstanding real estate agent. I am incredibly grateful for his hard work and unwavering support. I highly recommend Jacob to anyone in need of a top-notch real estate professional. Thank you, Jacob, for making my home journey a truly rewarding experience!