Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Maria Martinez
Jesús was patient, knowledgeable, and prioritized our needs. Would recommend working with him to any family and friends! He made this entire process super simple!
Jonathan Farida
Roni is excellent! He provided fast service and truly understood all of our concerns.
Lovy Kahlon
Carter was awesome. He made process so easy for me and i will give him 5STARS in every category
Edward Pagan
Brie was excellent very helpful on helping me always return my calls thank you for making it easy for me⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Shannon Peterson
Poppi was so fantastic and supportive in helping me raise my credit score! I’m so grateful for her advice!
Georgia Andreasen
Very helpful with the process and offered solid advice that was achievable. Once we sent in the documents he was quick and got results faster than anticipated. Very professional and knowledgeable. Highly recommended.
Heather Klump
Tyler was an excellent partner on working with us throughout the loan process. He was so informative and always made sure we understood the entire process. He went above and beyond and was a pleasure to work with. I would highly recommend Tyler and his expertise in the loan process.
Jennifer Ream
Denise was a pleasure to work with! She demonstrated an impressive level of expertise and professionalism throughout the entire process. She took the time to thoroughly explain all of my mortgage options, ensuring that I fully understood each one and felt confident in my decision. Her knowledge of the market and the various loan products available was truly remarkable.

What stood out the most was ...Denise was a pleasure to work with! She demonstrated an impressive level of expertise and professionalism throughout the entire process. She took the time to thoroughly explain all of my mortgage options, ensuring that I fully understood each one and felt confident in my decision. Her knowledge of the market and the various loan products available was truly remarkable.

What stood out the most was Denise's dedication to providing personalized service. She was always available to answer my questions, no matter how small, and responded promptly to emails and phone calls. Her patience and willingness to go the extra mile made the entire process smooth and stress-free.

Additionally, Denise was incredibly efficient in handling all the paperwork and coordinating with the necessary parties. She kept me informed at every step, ensuring that there were no surprises along the way. Her attention to detail and commitment to meeting deadlines were truly commendable.

Thanks to Denise's hard work and dedication, I was able to secure the best mortgage rate that fit my financial situation perfectly. We are now the proud owners of our dream home, and we owe a great deal of gratitude to Denise for making it all possible.Read MoreRead Less
Jason Hoffman
Honestly , this was my first time buying a home and the process was a little scary but Jeremy was able to walk us through the process and completely take the stress out of it. He has always went above and beyond to get us a great deal on a house my wife loves and “needs” . Thank you Jeremy
Keely Colburn
Absolute worst experience lending. We have had two prior mortgages with rocket. And 2 other mortgages prior to that. This experience getting another mortgage was worse than a 1 star review. We were completely mislead, ignored and then completely ghosted and dropped 4 days before our closing. We had everything completed for our loan, did everything they asked, had it conditionally approved, closing...Absolute worst experience lending. We have had two prior mortgages with rocket. And 2 other mortgages prior to that. This experience getting another mortgage was worse than a 1 star review. We were completely mislead, ignored and then completely ghosted and dropped 4 days before our closing. We had everything completed for our loan, did everything they asked, had it conditionally approved, closing was scheduled and then was hit with a letter of declination a mere 4 days prior to close. If you choose to go through rocket mortgage, do not use Nathan. He never answered or returned any of our phone calls when we tried to get in touch nor did we even get a letter of explanation for the change in appraisal amongst a laundry list of other false promises and incorrect information.Read MoreRead Less
Nathan Cova
Reply from Nathan Cova:

Dear Keely,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Keely,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that Evan spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less