Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Fredie Brady
Michael initiated my mortgage loan refinance. He thoroughly explained the cost and the procedure at the beginning of the process. At the closing date none of the information Michael originally quoted had changed and the process went smoothly. I did at one point have a question which Michael quickly answered. His manner was always professional and it was a pleasure working with him. I will ...Michael initiated my mortgage loan refinance. He thoroughly explained the cost and the procedure at the beginning of the process. At the closing date none of the information Michael originally quoted had changed and the process went smoothly. I did at one point have a question which Michael quickly answered. His manner was always professional and it was a pleasure working with him. I will definitely recommend him to anyone who is looking to apply for a Rocket Mortgage.Read MoreRead Less
Carole McCann
He was very good in communication. He quickly responded to all questions & needs. He had a friendly manner & did not become annoyed with repetitious questions or requests. We were extremely pleased with Michael.
Tammy Reckner
Kristina was very helpful to us she was there to answer questions and provide us with information needed and sure that our purchase of our home went smoothly. Thank you Kristina for all your help
Gopal Acharya
I am happy with Rocket Mortgage, fast reply, to the point conversation.
ElsieMarie Rochna
Always kept me informed, returned my calls promptly, and never hesitated to answer my questions and concerns
Jeff Larosa
Kristina was very responsive and right on the mark. Extremely knowledgeable and honest. No surprises at closing. In fact she gave me a ball park estimate as to my closing cost and monthly mortgage payment in our very first telephone consultation. Months later at closing, I learned she was right on the money.
Colleen Kennard
Kristina is very professional yet easy to communicate with. When we where purchasing our home we needed to be out of our apt. By a certain date and with her hard work and dedication she and her team made it happen. Very satisfied that we used Rocket Mortgage as our loan processor.
Darren Freeman
Can't appreciate all the help Michael has done over the years to help us get the job done quickly and painless. Michael is the go to guy when it comes to getting the best loan possible and at the right time. He was recommended to me and I would do the same to the next person in need of a home loan.
Linn Faler
Jay Carter contacted me by phone to tell me he could lower my mortgage interest rates. Since I had just recently re-financed to Rocket Mortgage about 9 months earlier, I was doubtful but when he told me how much lower I could still go with a new rate, I listened. He started immediately that night and by the next day, my loan application was completed (on-line) and I was on my way. Jay assisted ...Jay Carter contacted me by phone to tell me he could lower my mortgage interest rates. Since I had just recently re-financed to Rocket Mortgage about 9 months earlier, I was doubtful but when he told me how much lower I could still go with a new rate, I listened. He started immediately that night and by the next day, my loan application was completed (on-line) and I was on my way. Jay assisted me all the way through the process...always available. Actually, the process was quite simple and everything was done on line. No paperwork for me to collect, copy and fax. I think Jay was exceptional. If I ever need another loan, I would definitely go to Rocket Mortgage. I have told my friends how easy and amazingly quick the whole process was. I got a great loan and I am very pleased.Read MoreRead Less
Carrie Neighbors-Pritula
I was referred to Jay by another Rocket Mortgage representative when I was calling in regards to a refinance on a rental property that I had once lived in as our primary residence. I expressed that I was more interested in obtaining a mortgage on a home that we had renovated and moved into during the collapse of the market. We put blood, sweat and tears into this home and wanted to come ...I was referred to Jay by another Rocket Mortgage representative when I was calling in regards to a refinance on a rental property that I had once lived in as our primary residence. I expressed that I was more interested in obtaining a mortgage on a home that we had renovated and moved into during the collapse of the market. We put blood, sweat and tears into this home and wanted to come full-circle by having the mortgage on both properties instead of just being renters ourselves. I thought that it could not be done.
At the time, there was nothing that the representative could do on our rental property and was handed over to Jay.
Jay was always professional and answered my questions in a very timely manner. He made the whole process very easy to understand and I trusted him but, I still thought that obtaining two mortgages was not possible. With all of the companies out there that just want your money, I never felt that it was a "shady" deal. He had patience throughout the entire process. When I was handed off to the "next step" and I was not comfortable with the individuals that were handling the end of the process, I called Jay and he handled the process until the end never making me feel like it was "not his job". Jay, in my opinion is "World Class" and represents his company in an outstanding manner. I have reccommended him many times and will continue to do so. Sincerely, Bill and Carrie PritulaRead MoreRead Less