Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Karen Rogers
Suzy provided excellent customer service in the initial stages of my mortgage shopping. She was patient in explaining all my options, and her answers were easy to understand. She followed up with phone calls to be sure I had all the information I need.
Owen Beattie
Shane was extremely helpful, knowledgeable and professional through the entire process. What began as an online chat, converted into a full sales cycle for our first homeloan with Quick Loans. What really encouraged us was Shane's knowledge and excellent customer service through the entire process.

Also, his available was ridiculous, writing back to text messages, or returning phone calls even on ...Shane was extremely helpful, knowledgeable and professional through the entire process. What began as an online chat, converted into a full sales cycle for our first homeloan with Quick Loans. What really encouraged us was Shane's knowledge and excellent customer service through the entire process.

Also, his available was ridiculous, writing back to text messages, or returning phone calls even on weekends as our purchasing process went through...

10/10Read MoreRead Less
Kristy White
Jenny was absolutely amazing from processing my preapproval letter to following up throughout the entire loan process. She even responded to messages while she was on vacation and after hours. I was so impressed with her professionalism and personal attentiveness. I have already recommended Jenny to friends and family , as well as Rocket Mortgage for the simple and straightforward process. We ...Jenny was absolutely amazing from processing my preapproval letter to following up throughout the entire loan process. She even responded to messages while she was on vacation and after hours. I was so impressed with her professionalism and personal attentiveness. I have already recommended Jenny to friends and family , as well as Rocket Mortgage for the simple and straightforward process. We closed in under 30 days, start to finish.Read MoreRead Less
Icon Crawford
Shane was very friendly and helpful. He was also very responsive. Whenever I had a question, I could send him an email and he would quickly respond with either an answer or an attempt to set up a phone call. The overall Rocket Mortgage experience was easy and seamless. The Rocket Mortgage site also gave me easy access to Shane and the rest of the team in addition to keeping me updated on where ...Shane was very friendly and helpful. He was also very responsive. Whenever I had a question, I could send him an email and he would quickly respond with either an answer or an attempt to set up a phone call. The overall Rocket Mortgage experience was easy and seamless. The Rocket Mortgage site also gave me easy access to Shane and the rest of the team in addition to keeping me updated on where they were in the process.Read MoreRead Less
Kim Sullivan
Amy was GREAT to work with at Rocket Mortgage. A coworker told me about Amy & Rocket Mortgage very late in our home buying process. My husband & I were 3 weeks from closing, and I was very hesitant to even make the call. Amy assured me not only would they have plenty of time to process the loan, but they would be saving us a chunk of money. I'm not a big risk taker but we trusted what we...Amy was GREAT to work with at Rocket Mortgage. A coworker told me about Amy & Rocket Mortgage very late in our home buying process. My husband & I were 3 weeks from closing, and I was very hesitant to even make the call. Amy assured me not only would they have plenty of time to process the loan, but they would be saving us a chunk of money. I'm not a big risk taker but we trusted what we heard and I'm a HUGE believer now! Amy, thanks for all you did for us to make our home-buying experience a good one. Read MoreRead Less
Jo Ann Gurley
Carl was very helpful to us in securing our loan. It was a pleasure working with him. The whole process went so smoothly, we were happily surprised. I would recommend to anyone.
JoAnne Scott
When we started looking for homes in the Austin/Cedar Park, Texas area, we had no idea that properties were moving so fast. Over a period of several weeks, we found and asked Mario to prepare pre-approval letters for each of 4 - 5 different properties, which he always did quickly and cheerfully. Unfortunately, due to the fast paced real estate market, 4 of the 5 properties were already under ...When we started looking for homes in the Austin/Cedar Park, Texas area, we had no idea that properties were moving so fast. Over a period of several weeks, we found and asked Mario to prepare pre-approval letters for each of 4 - 5 different properties, which he always did quickly and cheerfully. Unfortunately, due to the fast paced real estate market, 4 of the 5 properties were already under contract by the time we were able to present our offer. On our fifth attempt to purchase a home, the seller requested a faster than normal closing time, and once again Mario worked to accomodate our request. The fifth time "was a charm" however, and we are scheduled to close on our new home in a few days. We would highly recommend Mario Glimpse and the whole Rocket Mortgage team and process. He made the sometimes frustrating home-buying experience much more manageable and enjoyable. Thank you, Mario!Read MoreRead Less
Casey Head
From the beginning, Nate was just a pleasure to work with. He was so friendly and really seemed to care about me and my home purchase. While a lot of banks seem very apathetic about your home loan application, I could tell that Nate, as a Rocket Mortgage rep, really wanted my business. He was timely and went above and beyond to make sure that my difficult situation could be worked out. I would ...From the beginning, Nate was just a pleasure to work with. He was so friendly and really seemed to care about me and my home purchase. While a lot of banks seem very apathetic about your home loan application, I could tell that Nate, as a Rocket Mortgage rep, really wanted my business. He was timely and went above and beyond to make sure that my difficult situation could be worked out. I would highly recommend Nate Pitts to anyone looking for a home loan. He's a class act.Read MoreRead Less
James Grey
Hey Josh, you A OK with me. The service you provided was greatly appreciated and very professional. I can now say I own my own home. Thank you for all help Josh. You made buying my first home smooth and simple.
Michael Smith
Jim Canfield is outstanding with customer service! We knew nothing about purchasing a home, but Jim always made himself available to us day or night. Our experience started out with a real estate agent, but we decided on a house the was For Sale by Owner. Thats when we found out we had to do all the leg work that the realtor usually does ourselves. Jim was there for us the entire process. We only ...Jim Canfield is outstanding with customer service! We knew nothing about purchasing a home, but Jim always made himself available to us day or night. Our experience started out with a real estate agent, but we decided on a house the was For Sale by Owner. Thats when we found out we had to do all the leg work that the realtor usually does ourselves. Jim was there for us the entire process. We only worked with Jim a couple months, but it felt like we knew him for years. Could we have gone elsewhere to seek financing....sure, but I don't think we would have received the friendly service and devotion that we recieved from Jim. It's funny how a bank lender we never met can have such a impact on us. I hadn't talked to him in almost 3 weeks and he called to see how we were settling into our new home. That phone call goes to show how good a person Jim is. It shows you're a person to him and not just a number. If you decide to go with Rocket Mortgage I strongly suggest you request Jim Canfield. I promise you will not be disappointed. Jim...if you read this...thank you for all your help and direction. You're the best!Read MoreRead Less